Organization : Ministry of Labour
Service Name : Salary Complaints
Service Sector/Department: Inspection Sector – Wages Protection
Service Classification: Sub Service
Service Type: Procedure
Country: United Arab Emirates
Website : https://eservices.mohre.gov.ae/
MOHRE Salary Complaints
Service Description:
Receiving secret complaints through the salary system then establishment inspection to verify the complaint.
Related : Ministry of Labour Establishment Card Cancellation UAE : www.statusin.org/10217.html
Required Documents:
** Company employee list
** Full establishment report
** Pervious inspection reports
** Establishment location scheme
** A copy of the complaint
** Wages payment report from the Wages Protection System (WPS)
Terms & Conditions
None
Service Procedures:
Determine the establishment to visit Contact the establishment to book the visit Establishment visit by the inspector Preparing the inspection report
Service Limitation:
Private
Where to Apply:
Contact the call center + the Ministry of Labour portal
Service Time:
5 Working days
Target Audience:
Labours & Employers
Working Hours:
The official working hours from 7 a.m. to 2 p.m., except Dubai section from 7 a.m. to 7 p.m.
FAQ
How does the Ministry of Labour deal with the Free-Zone employees?
The Free-Zone employees can approach the Labour Office and accordingly the complaint is transferred to the Labour Court without any interference from the Ministry of Labour with all decisions to be made by the Labour Court.
Does the employer’s refusal to accept the employee’s resignation request have any impact on the termination of the employment/labour relationship?
An employer cannot rejects an employee’s resignation, provided the employee gives due notice and obtains the employer’s signature on his/her resignation letter, or sends the resignation letter by fax, email or postal mail.
Does resignation have any validity, if for example if employee works beyond the notice period of his/her resignation?
The employee should get the employer’s written approval for any request to work beyond the notice period. It is to be noted that any employee who continues to work beyond 4 months of the notice period, should automatically withdraw his/her resignation.
When is the employee entitled to get the return ticket as stipulated in the employment/ labour contract?
In the case of dismissal or leaving the country, the employee is entitled to get the return ticket to his/her origin country, as well as in the event of completion of the agreed contract term. In case of the employee’s resignation or being dismissed as per the Article No. (120) of the Labour Law, then the employee is not entitled to receive a return ticket.
Does the Emirati employee receive his/her end of the service remuneration from the Pensions Authority or from the company that he/she is working at?
The Emirati employee who is not registered in the Pensions Authority, takes his/her end of service remuneration from the company that he/she is retiring from. If he/she is registered in the Pensions Authority, then he/she is entitled to take end of service remuneration from the Pensions Authority.
In case the employer has no contracted work (i.e construction work), is the employer entitled to stop & suspend the employee without paying the salary, or to send the employee on vacation for a period of more than a month?
That is not permissible and is considered a violation to labour law and in case the employee agrees, he/she is also considered as a violator. The employee is supposed to notify the Ministry of Labour relations department that he/she has been suspended from duty, not later than 3 months from the suspension date.