Organization : Office of the Ombudsman
Type of Facility : Lodge Complaint Online
Country: Rwanda
Website : http://ombudsman.gov.rw/?How-to-complain
Lodge Online : https://www.ombudsman.gov.rw/
How to lodge a complaint with the Office of Ombudsman :
The Ombudsman of the Republic of Rwanda may investigate any action taken in the exercise of administrative functions of government departments or authorities and Private institutions,
Related : Directorate General of immigration & Emigration Apply for Foreigners Identity Card Rwanda : www.statusin.org/25648.html
where a citizen or a resident claims to have sustained injustice as a result of a mal-administrative act. The Ombudsman can also investigate administrative action on his own where he considers that some person as a result of the action may have suffered injustice.
Complaints of injustice are lodged in five ways:
1. The first way of lodging a complaint of injustice to the Office is where citizens come to the Office in Kigali city and meet with the Officers who receive their complaints. This activity is done every day working hours from 7 am to 5 pm ;
2. The second way is done through writing to the Chief Ombudsman submitting your complaint. Complaints can be made in writing by any member of the public, a group of people, a company, or by one person on behalf of another person;
3. The third way is through outreach program where Officers go on field to receive complaint;
4. The fourth way is using free toll lines and email.
Our toll free line is: 199
Email adress: ombudsinfo AT ombudsman.gov.rw
5. The fifth way is through this website on complaint section and you click on complain online
How denounce corruption :
** Fighting corruption is everyone’s responsibility.
** If you want to report corruption practice,below there are various ways to report corruption to the Office of the Ombudsman. You can do it anonymously or mentioning your name .
How to report corruption?
1. You can use this website, Click here
2. You can call our hotline 199 ( free for TIGO na MTN line),
3. you can send an sms for free to 1990 ( this line receives only sms)
4. For Gender Based Corruption you can call 07788432516;
5. You can send an email to rwanyaruswa@ombudsman.gov.rw;
6. You can use PO BOX 6269
7. You can bring a letter to the Office of the Ombudsman, KImihurura-Kigali
8.You can use our twitter account: @rwandaombudsman
9. You can use our Facebook account : Office of the Ombudsman of Rwanda
About us:
The term ombudsman (om-budz-man) originated in Sweden the first country to have an Ombudsman in 1809 when the Swedish Parliament appointed an Ombudsman to resolve problems in the absence of the king. It essentially means “representative”. An ombudsman is an official, usually appointed by the government or by parliament , who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens
Contact us:
Kimihurura
P.O Box: 6269, KIGALI / RWANDA
Phone: 0252587308-0252587309
Fax: 0252587182
Free Call:199
E-mail: ombudsinfo AT ombudsman.gov.rw