Organization : Vodafone Australia
Service Name : Track & Trace Your Order
Country: Australia
Website : http://www.vodafone.com.au/tracking#/
How To Track Vodafone Australia Order?
Tracking your order is easy.We know you can’t wait to get your hands on your new phone or tablet, so we’re keen to keep you up to date as your order progresses.
Related / Similar Facility : WESTPAC Mobile Banking Registration
We’ll send you a notification when we’re processing/packing your order and when the order has shipped from our warehouse. In both cases we’ll send you a link to our order tracking tool which you can use to check where your parcel is. Or you can enter your tracking number in the tool at anytime to check what’s happening with your package.
How to track your order:
Enter the tracking number from your order receipt to see its status.
Note:
It normally takes a couple of hours between placing an upgrade order, and the details being available through the tool. For new connections where a credit check is required, it can take longer.
I don’t have my order reference number/tracking number:
Not to worry! Contact us and we’ll help you find your tracking number and track your order.
Delivery Time Frames
When a device is in stock, after you’ve received confirmation your parcel is on its way it usually takes 2-3 business days to be delivered. Delivery will take longer when a device is on order. This often happens with the launch of a new device. You can use the postcode checker on our online store pages to check the estimated delivery time prior to purchase:
When your order arrives:
Someone will need to be at the address and present ID to accept delivery of your parcel.
Deliveries are made by Australia Post during business hours (Monday to Friday, 9am to 5pm).
If there’s no one available to accept delivery:
The parcel will be taken to your local Australia Post office for collection. A card will be left with details of the post office location and time you can collect it.
You’ll need to pick up the parcel within 7 days of the attempted delivery.
More information can be found on the Australia Post website. To contact Australia Post, call them on 13 76 78.
If your delivery isn’t successful:
Your parcel will be returned to our warehouse if:
** You don’t pick it up from the post office within 7 days
** Your address can’t be found
If this happens, our online tracking tool will show the status ‘return to sender’.
When we receive the parcel back at our warehouse, we’ll contact you to arrange re-delivery. This can take up to 21 days from the date the parcel was initially sent.
Terms & Conditions
These terms apply to Track and Trace service only (not any of the other services we provide you).
Of course we’ll do our best to deliver according to estimated time frames, but please remember all times/dates quoted are estimates only, based on availability, normal processing and the accuracy of information provided to us by our delivery company.
We can’t absolutely guarantee the content or accuracy of information provided through this service. In particular we cannot guarantee that you will receive email notification of each track advice, or that you will receive track advice notification in the correct order.
To the extent allowed by law we exclude all liability for any loss caused by the use of, or reliance on, this service.
Any delivery or tracking disputes including Proof of Delivery or Lost in Transit investigation requests must be lodged with us within 1 month of your device leaving our warehouse for delivery to you. Any dispute lodged by you will result in the immediate blocking by us of the device whose delivery or tracking is in dispute.