Organization : Telstra
Service Name : Track Your Order Online
Country: Australia
Website : https://www.my.telstra.com.au/myaccount/track-my-order
Telstra How to track your order
Up to four hours after placing your order, it will appear in our system. Track its progress:
Mobile or SIM on a plan orders :
Track delivery through the Telstra Online Order email we sent when you ordered, or visit .startrack.com.au Select ‘Enter Reference Numbers’ and type your SBS order number.
Related : Singtel Optus Track Your Equipment Delivery Australia : www.statusin.org/11875.html
ADSL gateway and internet orders :
If you’ve set up your gateway, but you’re not connected to the internet, check the order tracker
New home phone or internet connection orders :
If the scheduled due date shown on the order has passed, call 13 2200 and say ‘connection’.
Pre-Paid or Connected Online Shop orders :
If your order number begins with ‘PPS’,’SBS’ or ‘DA’, call 1300 131 113. Pre-Paid services using an existing number may not appear in the system for up to 24 hours.
Moving Home orders :
Call 13 2200 and say ‘move’.
Moving your Home Phone and Broadband :
Standard Move :
** Book your move online and tell us your moving date. In most instances, we’ll remotely activate your services, so that all you need to do is take your internet modem and/or home phone to your new address and plug them in. If remote activation is not possible, we’ll arrange a technician visit.
** After you’ve booked your move request online, we’ll let you know within 24-48 hours if a remote connection is possible, or if a technician visit is required.
Need to move Foxtel from Telstra?
Moving Foxtel from Telstra is a separate cost, priced at $100. Remember to take your existing equipment with you. A Foxtel technician will then visit your new home to complete the installation process.
Platinum Professional Move :
One of our Platinum moves technicians will visit your home and complete the following :
** Set up your home broadband and Wi-Fi network
** Connect up to 5 internet enabled devices to your Wi-Fi network
** Install and set up your Telstra home phone service
Platinum TotalMove :
** Sit back and relax. Let a dedicated consultant manage your move with Telstra Platinum Move.
We’ll set up your :
** Telstra home broadband (including Wi-Fi) and home phone services
** TV, sound system and all your eligible devices
You’ll also get :
** An in-home consultation to help you make the most of your technology
** One month of Platinum help desk support
Track your StayConnected shipment:
You may swap your device for a same or similar device twice in each 12 month period, subject to payment of a service fee of up to $220 each time. An exchange or replacement device is usually a refurbished device that is the same model as your current device, or a comparable device. To swap your device, you must return it within 14 days of receiving your similar device or pay a non-return fee. If you have the right to a replacement under a warranty or consumer guarantee, you won’t be charged a service fee.
Summary of StayConnected Key Customer Terms:
** Turn off security feature, e.g. disable Find my iPhone feature (or be charged an Inoperable Device Fee)
** Service Requests are not accepted if a customer’s account is in arrears
** Service Requests can be denied if we reasonably suspect fraud or misuse
** Customers must provide any information reasonably requested during the service request process.
Pre-Paid service :
** Let’s get you connected.
You’ll need :
** Your SIM serial number
** You can find this on the back of your SIM card or on your packaging
One valid form of ID :
** Australian driver’s licence or learner’s permit
** Medicare card
** Australian passport
** International passport with valid Australian visa
** Switching to Pre-Paid from Boost Mobile or a Telstra plan Contact 24×7 Chat
Need Help:
Call 13 2200 and say ‘StayConnected’ (a free call from most Telstra home phones and Telstra mobile phones within Australia). If you’re overseas you can call us on +61 439 125 109.