Organization : Dick Smith Electronics Pty Limited
Service Name : Tracking Your Order Status
Country: Australia
Website : https://www.dicksmith.com.au/shopping-with-us/tracking-your-order-status
Tracking Your Order Status :
You can track your order status on the “My Orders” page of My Account for registered customers or via the URL link included in the email order confirmation notice.
Related : Telstra Track Your Order Online Australia : www.statusin.org/11871.html
If you require further assistance you should call our Customer Service team on 1300 366 644.
Track here : https://www.dicksmith.com.au/customer/account/login/
What do the order statuses mean?:
Order being processed :
Your order is being processed.
Order partially shipped :
At least one item within your order has been dispatched for delivery where multiple items have been ordered.
Shipped :
All items within your order have been dispatched for delivery.
Order completed :
Your order has been completed.
Partially delivered :
At least one item within your order has been delivered where multiple items have been ordered.
Delivered :
All items within your order have been delivered.
Cancelled :
Your order has been cancelled.
Returned :
An item(s) has been returned.
How to Return your Product?:
(a) Our recommended returns procedure for your benefit:
At Dick Smith, we understand the importance of technology to our customer’s everyday lives. As such, if you have purchased a product through Dick Smith that exhibits a fault our aim is to resolve the issue for you in the fastest time possible.
To make this happen for you, for products made by most manufacturers, we highly recommend that you contact the manufacturer directly if you have any problem operating your product.
It is our experience that when customers experience any problem operating their product, it can often be resolved quicker if the manufacturer is involved directly at the early stage. Not only is the manufacturer best suited to assess and help you with your problem because they made your product and know how your product operates, but they are in many circumstances obligated to help you.
For your convenience, the Support Hotlines of some of our top-selling manufacturer brands are set out below:
Returning products to our store:
If you:
** do not wish to contact the manufacturer;
** are not satisfied with the manufacturer’s remedy;
** wish to return a Dick Smith branded product; or
** are entitled to a refund under the Australian Consumer Law and wish to obtain a refund,
You may bring your product to the sales/service counter at any of our stores to have your product assessed.
Standard Care Warranty & Extended Care Terms and Conditions :
** Please obtain Support via the Help Centre for all warranty and product support requests.
** These terms and conditions apply to Standard Care Warranty and Extended Care of products purchased from .dicksmith.com.au.
** In the event that You have a warranty claim in respect of a Product delivered within Australia, you will be asked to return the relevant Product to an Australian support centre.
** These Terms and Conditions constitute a contract between the customer (you) and either Kogan Australia Pty Ltd trading as Dick Smith ABN 53 152 570 351 (“Dick Smith”) or Kogan HK Limited (Company Registration Number: 1659337 and ABN: 51 158 959 794) registered in Hong Kong trading as Dick Smith Electronics (“Dick Smith Electronics”), as the case may be.
** Together, Dick Smith and Dick Smith Electronics are referred to as Dick Smith Group (“Dick Smith Group”).
** These terms and conditions apply to Standard Care Warranty and Extended Care of Products from .dicksmith.com.au
** Some Products You Order on the Website are offered and supplied by Dick Smith, and some Products You Order are offered and supplied by Dick Smith Electronics. Please read the Website Terms and Conditions for further information.
** It is important to note that Dick Smith supplies and supports all warranties relating to Products which are noted as being offered and supplied by Dick Smith (“DS Products”).
** Dick Smith Electronics supplies and supports all warranties relating to Products which are noted as being offered and supplied by Dick Smith Electronics (“DSE Products”).