Organization : Ontario Ombudsman
Service Name : Make a Complaint
Country: Canada
Website : http://www.ombudsman.on.ca/Make-a-Complaint.aspx
Ombudsman Make a Complaint
Fill out a complaint form, or read on to see if the Ombudsman can help you.
Related : Law Society of Upper Canada How to Make a Complaint : www.statusin.org/11949.html
Can the Ombudsman help you?:
Have you already tried to resolve your problem with the government organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.
Can the Ombudsman investigate your complaint?:
Find out if the Ombudsman can investigate the government organization by checking our “Who We Oversee” database. The Ombudsman oversees more than 500 provincial ministries, Crown corporations, administrative tribunals, agencies, boards and commissions and deals with more than 23,000 complaints a year.
Under Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014, the Ombudsman’s mandate has been expanded to the “MUS” part of Ontario’s “MUSH sector” (municipalities, universities, school boards, hospitals and long-term care homes, children’s aid societies and police): The Ombudsman can investigate complaints about school boards as of September 1, 2015, and municipalities and universities as of January 1, 2016. [Read more about the MUSH sector]
The Ombudsman CANNOT investigate hospitals and long-term care homes, but will oversee the Patient Ombudsman once it is established under Bill 8. The Ombudsman also has no jurisdiction over private companies or individuals, doctors, lawyers, decisions of judges or courts, the Ontario Cabinet, or the federal government.
Are you ready to submit your complaint?:
Fill in an online complaint form (for other options, see below).
It is also helpful to:
** Get the names and titles of the people you have dealt with at the government body;
** Keep track of the dates of your contact with them;
** Keep all written communication relating to your complaint.
How to Complain
Submit a complaint online
Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.
Online
* Indicates a required field
1. Please indicate which of the following your complaint is about Provincial government / Municipality / School board /University /Other
2. What organization is your complaint about? (Please identify by name):
3. First Name
4. Last Name
5. Address
6. City
7. Province
8. Postal Code
9. Please indicate the best method to contact you: Phone / Email
10. Email
11. Please indicate the best time to contact you Morning/Evening
12. Please provide a short summary of your complaint
13. Tick the Check Box I’d like to receive news about the Ombudsman’s office by subscribing to the monthly e-newsletter, “The Watchdog”
14. Click on Preview Button.
15. Click on Submit Button.
Other options:
Download and print the complaint form
Telephone
Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY(teletypewriter): 1-866-411-4211
Calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.
Email: info AT ombudsman.on.ca
Fax:416-586-3485
Mail:
Office of the Ombudsman of Ontario
Bell Trinity Square
483 Bay Street, 10th Floor, South Tower
Toronto, ON
M5G 2C9
In person
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.
The office is located at 483 Bay Street, (Bell Trinity Square, 10th Floor, South Tower), Toronto.
Office hours are from Monday to Friday, 9 a.m. to 4:30 p.m.
More questions :
Review our Frequently Asked Questions. Or call 1-800-263-1-830 during office hours to speak to Ombudsman staff.
Frequently Asked Questions
What is an “ombudsman”?
“Ombudsman” is a Swedish word meaning “citizen’s representative” – an independent official who investigates complaints from the public about mal-administration in government.
The first parliamentary ombudsman was created in Sweden in 1809. Ontario’s Ombudsman’s Office was established in 1975. The Ombudsman is an officer of the provincial legislature, independent of the government and all political parties, who is appointed for a five-year term.
What does the Ombudsman do?
The Ombudsman investigates public complaints about Ontario government services. These include individual complaints – for example, about bureaucratic delays – and major systemic problems affecting thousands or even millions of people. The Ombudsman also investigates complaints about closed municipal meetings.
When should I contact the Ombudsman?
Contact the Ombudsman if you have a problem with a provincial government organization that you have been unable to resolve. Learn more about making a complaint here.