Organization : Honda Malaysia
Service Name : Product Update 4th Generation City (2014 YM) & 3rd Generation Jazz (2015 YM)
Country: Malaysia
Website : https://www.honda.com.my/
How To Check 3rd & 4th Generation Jazz :
Honda Malaysia Announces Product Update For 12,329 Units Of The 4th Generation City (2014 YM) and 3rd Generation Jazz (2015 YM):
Honda Malaysia today announced a product update for its 4th Generation City (2014 YM) and 3rd Generation Jazz (2015 YM).
Related : Directorate General Technical Airworthiness Aircraft Registration Malaysia : www.statusin.org/869.html
This product update will involve a total of 12,232 units of the City and 97 units of the Jazz due to an improper hydraulic pressure control software involving the Continuously Variable Transmission (CVT).
This campaign is necessary to rectify the Powertrain Control Module (PCM) through a CVT software update that contains a stress reduction software.
Honda Malaysia explained that due to the quick stepping in and releasing of the accelerator pedal at high speed, high hydraulic pressure will cause high stress to be generated to the drive pulley shaft and may cause the shaft to be broken and the vehicle may experience a loss of power during driving.
As of today, there were no crashes or injuries related to this issue reported in Malaysia. Honda Malaysia is taking this preemptive measure to ensure customer safety and regrets the inconvenience caused to all affected customers.
Other current selling models are not affected by this product update.
Honda Malaysia would like to assure all their customers that the company is committed in its mission to sustain the best product performance; hence the proactive measure is taken to avoid any possible damages or accidents.
All affected customers will be informed via notification letters, which will include details of the product update. Customers who receive the letter are advised to send their vehicles to the nearest authorized Honda dealer for inspection. Any charges related to the product update will be borne by Honda Malaysia.
How to Check:
Honda owners can also check their vehicle’s product update status by calling Honda’s Toll Free number 1-800-88-2020.
Standard Service Transaction :
The key to Honda’s commitment to your satisfaction is the Standard Service Transaction, an operations manual that entails every step to serve you better and provide your car with the best care, from the moment you book an appointment until your next visit to us.
** We keep track of every customer’s record with an extensive database including your maintenance records so that we stay up to date with your Honda.
** Our Service Advisors will attend to your concerns about your Honda, run diagnostics and advise you on the next course of action to ensure what’s best for your Honda.
** The moment we attend to your Honda, every servicing is bound to strict quality standards and goes through a senior technician’s seal of approval before we hand the keys back to you.
** To ensure that your Honda is in pristine condition, we also protect your steering wheel, fender and seats from possible dents and scratches.
** When the maintenance is done, we ensure that you understand the repairs and servicing made.
** We always appreciate your feedback after every maintenance to guarantee our service standards.
** While you’re waiting for your car, kick back and relax in the customer area, equipped with satellite TV, or help yourself to some free refreshments we have provided for you.