Name of the Organization : Sainsbury’s Bank plc
Type of Facility : How to make a claim Pet Insurance
State : London
Country : England
Website : http://www.sainsburysbank.co.uk/pet-insurance/support/support-ins-pet-claim-new.shtml#accordion-item-1-1
Track my claim : https://petinsurance.sainsburysbank.co.uk/quote
Download a claim Guide : https://www.statusin.org/uploads/23988claimform.pdf
How to make a claim Pet Insurance :
How to make a claim :
Download the claim form you need and send it to us at :
** Sainsbury’s Pet Insurance
** Claims Department
** Great West House (GW2)
Related : Sainsbury’s Bank Applying for a Credit Card England : www.statusin.org/23985.html
** Great West Road
** Brentford
** Middlesex
** TW8 9DX
Note :
** If you prefer, you can call us on 0330 100 7914 and we’ll send you a form.
** We’re open Monday to Friday 8am-8pm and 9am-5pm on Saturdays.
** There’s an out of hours service where you can leave a message.
** When we receive your completed form we’ll assess your claim and send you a cheque if it’s approved.
** An excess may apply. Check your certificate of insurance for details.
Claim forms :
You can download and print the relevant Sainsbury’s Pet Insurance claim form below :
** Vet Fees claim form
** Boarding Fees claim form
** Loss by Theft or Straying, Advertising and Reward claim form
** Trip Cancellation claim form
** Accidental Damage, Loss of Limb or Sight claim form
** Pre Authorisation claim form
** Electronic Claim Authorisation form
** Holiday Cover claim form
** Personal Liability claim form
Your guide to completing a claim form for policy holders :
** If the claim is for a new condition, please complete ALL sections and fields and provide the pet’s FULL clinical history.
** For a continuation claim (where you have already submitted a form for earlier treatment of the same condition), you only need to complete the shaded boxes marked with a C.
Have you entered your contact details?
** Phone and email are quicker than post if we need to get in touch.
** Make sure you tell us the details of your pet’s illness or injury and the exact date it was first noticed.
** Without this information your claim may be delayed.
** So that we have a complete picture of your pet’s history, please let us have the details of any other veterinary practice where your pet has been registered.
** Don’t forget to choose one payment option, and to sign and date this section.
** Without this we cannot process your claim payment.
Important Notes :
** Please include all required documentation, including original invoices and, if this is the first claim, a full clinical history
** If the claim is being faxed, please retain all the original copies of the claim form and receipts
** Please use a separate claim form for each pet
** Please send completed claim forms including copies of all receipts to Sainsbury’s Pet Insurance, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX.
Your guide to completing claim form for veterinary staff :
** If the claim is for a new condition, please complete ALL sections and fields and provide the pet’s FULL clinical history.
** For a continuation claim (where the client has already submitted a form for earlier treatment of the same condition), you only need to complete the shaded boxes marked with a C.
** Complete the date the pet was first registered at your practice. The claim may be delayed if left blank.
** If relevant, please give details of the practice that referred the case to you. This will prevent confusion and delay.
** You must always complete details about the pet’s condition, including the name of the illness or injury and the date the illness or injury first began.
** Attach a detailed invoice from your practice. Number each condition so we can see which treatment relates to which condition.
** Please do not use highlighter pens as they will not show up on copied documents.
Track my claim :
** With Sainsbury’s Pet Insurance you can track the status of any claims in progress or closed in the last six weeks.
** You just need your policy number and postcode.
** Third party liability and pre-authorised claims
** Sorry, these claims can’t be tracked online. For queries about these claim types call us on 0330 100 7917.
Track Status :
** As a Sainsbury’s Pet Insurance customer, you are able to track the status of any claims you may have in progress.
** Simply enter your policy number, which can be found on your insurance documents, and your postcode to track the progress and respond to any further information we may require.
** Enter Policy number
** Enter Postcode*
** Click submit button to get status
Note :
** If you have any difficulties logging in to, or using, our online claims tracking service you can call us on freephone 0330 102 6710.
** Our claims helpline is available Monday to Friday, 8am until 8pm, and Saturday, 9am until 5pm.