Name of the Organization : The Book Depository Ltd
Type of Facility : Check Status of your order
Country : United Kingdom
Website : https://bookdepositoryus.com/
Check Status of your order :
** Enter Order number
** You can find this in the order confirmation email we sent when you placed the order
Related : Government of United Kingdom Warm Home Discount Scheme : www.statusin.org/24482.html
** Enter E-mail used on order
** The email you used for the order.
When will my order arrive :
** We have some estimated times for arrival within Help.
** Dispatch times may vary for each item even if they are ordered at the same time.
** It really depends on the book — you can see the relevant info on its page.
** You’ll get a jolly email when your item has been dispatched so you can start making room on your shelves for your new books!
Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri):
Ships from UK :
** Australia & New Zealand – 5-8 business days
** Singapore & Hong Kong – 5-9 business days
** United Kingdom – 2-5 business days
** Ireland – 4-6 business days
** Europe – 4-8 business days
** US & Canada – 5-8 business days
** South America – 10-15 business days
** All other countries – 7-10 business days
Ships from Australia :
** Australia Victoria Metro – 1-2 business days
** Victoria Country Area – 2-3 business days
** NSW Metro – 2-3 business days
** NSW Country – 2-4 business days
** Queensland Metro – 2-4 business days
** Queensland Country – 3-5 business days
** Tasmania – 2-4 business days
** Northern Territories – 3-6 business days
** South Australia Metro – 2-3 business days
** South Australia Country – 3-5 business days
** West Australia Metro – 3-5 business days
** West Australia Country – 4-6 business days
Rest of the world :
** New Zealand – 3-6 business days
** Singapore & Hong Kong – 5-7 business days
** United Kingdom – 8-12 business days
** Ireland – 10-14 business days
** Europe – 10-14 business days
** US & Canada – 8-12 business days
** South America – 10-14 business days
** All other countries – 10-14 business days
** You can check your order here.
** If you were logged in when you placed the order, you can also have a look at your order history.
** If your order is still processing, that means that we are searching the world for your items!
** If your order shows as dispatched and hasn’t arrived in the expected time, please check with your local delivery office before contacting us with the details.
FAQs :
How can I contact you?
The most convenient way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it.
Alternatively we are always happy to hear from you and help with any queries or problems. We endeavour to answer all queries within 24 hours.
We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to help AT support.bookdepository.com
How much is delivery?
Delivery is FREE on all orders. This applies irrespective of your location as long as we ship to your country. You can check our current global shipping locations here.
The estimated despatch time is shown on each product page under the ‘add to basket’ button.
Products are usually despatched separately even if you have ordered them together. If you would like to have items sent to separate addresses please complete a separate order for each address.
When will my order arrive?
Dispatch times may vary for each item even if they are ordered at the same time. It really depends on the book — you can see the relevant info on its page. You’ll get a jolly email when your item has been dispatched so you can start making room on your shelves for your new books!
Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri):
Pre-orders :
What is a Pre-order?
A pre-order is a title which hasn’t yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.
Do you charge for Pre-orders up front?
We offer many pre-order titles on the site and try to price these with a good up front discount. We currently charge for pre-orders in advance, often we source difficult to find titles so this process is helped along the way by knowing there is a firm order.
How do I change the delivery address for a Pre-Order?
Providing the Pre-order hasn’t already shipped, just drop us a line here and request the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.