Name of the Organization : Bank of Scotland
Type of Facility : How to Managing your Credit Card
State : Edinburgh
Country : Scotland
Website : http://www.bankofscotland.co.uk/creditcards/help-guidance/existing-customers/managing-your-card/
How to Managing your Credit Card :
Transferring a balance to us :
** You can transfer a balance to your Bank of Scotland credit card by logging in to Internet Banking.
** Alternatively you can call us on 0345 964 5645 (Mon-Sun, 24 hours) and provide the transfer details (amount, account number and card issuer).
Related : Bank of Scotland Apply for Credit Card : www.statusin.org/24775.html
** Once we have carried out security and fraud checks and made arrangements with your other card issuer, the money will normally arrive by the next working day.
Please note :
** We will only transfer balances within your credit limit, so please check your available credit first.
** Balance transfers can be made from most credit cards and some store cards, excluding other Bank of Scotland products.
** We usually charge a fee for making balance transfers.
** The amount of the fee will be shown in your credit card conditions.
Adding an additional card holder :
** To add a new cardholder or to remove/amend an existing cardholder (amendments apply to name and nationality only), please contact us on 0345 964 5645 (Mon-Sun, 24 hours).
** You can share your credit card and its credit limit with any third party aged 18 or over (subject to eligibility and application), such as a spouse or partner.
** You can add up to three additional cardholders, free, to all our credit cards apart from the Student Credit Card.
Please note :
** The principal cardholder is responsible for all transactions made on any additional cards and the entire debt.
** If the additional card is withdrawn, you must retrieve and destroy the card, during which time you are still liable for all transactions made using that card.
** If for any reason you cannot retrieve the card, please call the number of the card services team shown on the reverse of your card.
** Additional cardholders will not be able to view the credit card online.
Changing your credit limit :
** We require at least six months payment history on your account before you can request an increase of your credit limit.
** You can decrease your credit limit at any time after your card has been activated.
** If you wish to apply to change your credit limit, please call 0345 964 5645 (Mon-Sun, 24 hours).
** From time to time you may be offered a credit limit increase.
** If this happens, we will advise you in writing and give you 30 days notice before any increase will take effect.
** Should you wish to decline the increase, call 0345 964 5645 (Mon-Sun, 24 hours).
Changing your address :
** If you are an online user, you can change your address by selecting ‘Change details’ from the ‘My accounts’ page.
** Log in now or register for Internet Banking to access our online services.
** Otherwise, you can call our customer services department on 0345 964 5645 (Mon-Sun, 24 hours).
** You will need to have your credit card when you call to change your address over the telephone.
Changing your name :
** To change the name on your credit card account, you will need to visit your local branch, taking with you your original name-change documentation (Marriage Certificate, Deed Poll, etc).