www.statusin.org

Name of the Organization : K-Electric
Type of Facility : Submit Billing Complaints Via Online/ SMS
Location : Karachi
Country : Pakistan

Website :http://www.ke.com.pk/index.html

Related :
K-Electric Duplicate Electricity Bill Print Karachi : https://www.statusin.org/2477.html

Submit Billing Complaints Online :

At K-Electric we seek to provide you the quality service you deserve.

Call Toll Free Number – 118 or 99000

Your complaints are very important to us as they can help us improve our services. We know that sometimes things can go wrong.

For all your billing related complaints, fill out the details as follows;
** Account Number [13-digits Account Number written on top right hand of KE Bill]
** PTCL Number [8-digits]
** Mobile Number [e.g. : 03xx-xxxxxxx]
** Email Address
** Customer Name
** Consumer No
** Customer Address
** Customer Location
** Complaint Type
** Billing Month

Submit Here : https://www.ke.com.pk/

Submit Billing Complaints Via SMS :

If you are registered for as a K-Electric SMS user, you can make a complaint by typing ‘CHAT<space>your message’ and sending this SMS to 8119. Our customer services team will address your complaint/query, and reply to your SMS with a complaint number (if required).

To subscribe, you may :
** Call our 118-Response Center
** SMS Registeration
** Send a SMS to 8119 write REG (space) your 13 digit A/C #.

SMS Registration :https://www.ke.com.pk/

FAQs :
What are the slab rates for residential consumers?
** Up to 50 units = Rs. 2.00 per unit
** 1-100 units = Rs. 5.79 per unit
** 101-200 units = Rs. 8.11 per unit
** 201-300 units = Rs. 10.20 per unit
** 301-700 units = Rs. 16.00 per unit
** Above 700 units = Rs. 18.00 per unit

What is the recent change in tariff?
The Government of Pakistan has amended applicable tariff rates through its SRO 677(1)/2015, dated 14th July 2015 :
** Residential consumers’ tariff has been revised for monthly consumption slabs exceeding 200 units.

** New tariff computation to include one previous slab benefit only, i.e whole consumption of units will be billed on the two highest applicable slabs instead of all slabs.
** A new slab of 100 – 200 units has been introduced

Bill calculation example :
** Monthly units consumed = 275
** Identify the slab range. 275 lies between 201-300 hence slab 3 will be applied (applicable tariff)

** The last 75 units lie in the 201-300 units slab, hence they will be charged on the applicable tariff i.e Rs 10.20/unit
** Calculation : (75*10.20)+(200*8.11)

What is an irregular bill? Why is it charged?
Bills in excess of the monthly bill are called irregular bills. These are charged to consumers for the following reasons :
** A penalty imposed on the account for consuming electricity through illegal means
** For any prior period adjustments
** For the transition period when the tariff is changed from one category to another

What is the recent change in the industrial tariff?
Industrial consumers’ tariff rates have been reduced by 3.6%, i.e. by 0.56 paisa, from Rs 15.58 to 15.02.

Why is the consumer charged on estimated/assessed mode?
There are different scenarios under which the consumer can be charged estimated billing, including :
** Consumption of electricity while the line is disconnected
** Faulty meter
** Theft of electricity