Name of the Organization : Egyptian National Railways
Type of Facility : Online Trains Tickets Reservation Service
Country : Egypt
Website : https://enr.gov.eg/
ENR Trains Tickets Reservation Service
This service gives the user the authority of reserving tickets of Egyptian National Railway, But only for first and second classes in air conditioned trains. Users can pay tickets fees electronically using Visa Master Cards.
Related : Upper Egypt/ East & West Delta Bus Tickets Online Reservation Service : www.statusin.org/2835.html
Using Service Steps :
New User Registration :
User enters his information (User name, E-mail, Telephone).
Reservation System Logging in :
User enters his “User Name” and “Password” which he already selected in the registration step.
Sign Up :
Account Information :
1. Enter Your User Name*
Personal Information :
2. Enter Your First Name*
3. Enter Your Middle Name
4. Enter Your Last Name*
5. Select Your Gender*
6. Enter Your Nationality*
7. Enter Your Identity Type*
8. Enter Your Identity Number*
9. Enter Your Password*
10. Enter Your Repeat Password*
11. Enter Your Job
12. Enter Your Date Of Birth
Contact Information :
1. Enter Your Telephone Number
2. Enter Your Mobile Number
3. Enter Your Email Address*
4. Enter Your Repeat Email*
5. Enter Your Address
6. Enter Your Verification Image*
7. Click on “Create Account” button
Login details :
1. Enter Your User Name
2. Enter Your Password
3. Click on “Login” button.
Reservation Procedure
** After Login, User selects the departure station, the destination, And the travel date.
** In case there are available seats, user selects train number, number of tickets, and the class.
** Enter required payment information in “Electronic Payment” page of the Bank .
** Immediately, the service will notify the user with the reservation details, User can print these details. Moreover, the reservation details will be sent immediately to the user’s E-mail.
** On the travel date, user goes directly to the train, and proceeds to the coach number and seat number mentioned in the reservation details. Then user shows his reservation details to the train conductor upon request.
Need Help- Contact : +20 2 25748279
Terms and Conditions
** The system only supports full-fare tickets, i.e. no halfs or free tickets.
** The payment can be done using only VISA and MasterCard credit cards.
** Currently the system only supports local credit cards(issued in Egypt).
** Each credit card is limited to 3 successful reservations per day.
** For security reasons the user has to enter the correct card information in a maximum of 15 minutes and is allowed only one trial, otherwise the transaction will be cancelled.
Traveling Process :
** The Main Traveler (MT) is the person that uses his/her credit card to reserve the tickets or a person relative to the card owner.
** At the end of the reservation process on the Internet, the basic data (Reservation ID, wagon number and seats numbers) is displayed on the screen and emailed to the user. MT must write down or print the basic data.
** At the station, MT (and companions, if any) rides directly into the train. No printed tickets are required. MT must have the following required documents :
Case-1 : if MT is the owner of the credit card
** The credit card that had been used at reservation
** The reservation basic data (printed or hand-written, better to have it printed)
Case-2 : if MT is NOT the owner of the credit card
** MT formal ID (National ID card or Passport)
** The credit card or a photocopy of the front face of the credit card that has been used in the Internet reservation
** The reservation basic data (printed or hand-written, better to have it printed)
Note :
** The Train Conductor checks the documents and validates them against ENR records and return them back to MT.
** In case of not having one or more of the required document or failed the validation against ENR records then the Main Traveler (MT) will have to pay for all the tickets plus penalty for being in train without the proper documents. ENR asks the dear traveler to have the required documents when riding the train.
Cancel a Previous Reservation :
** The user can cancel a previous reservation from the Internet (each reservation has one or more tickets that some or all of them can be refunded)
** The cancellation should be at least 48-hours before the train departure. After that the cancellation will not accepted.
** ENR deduct 20% of the value of each ticket.
** The value of the Service Charge will not be refunded.
** An email with the cancellation information will be sent to the user.
** The refunded money will be returned to the credit card that made the reservation.
Travel of Groups :
** The Tourist groups are not allowed to reserve from the Internet. Their Travel Agent in Egypt should contact ENR (Egyptian National Railways) central sales department – ramses square for further information where special travel and security arrangements are made.
Suspension of Service :
** ENR has the right to suspend the service for a specific user or credit card if it appeared that the user has violated the service Terms and Conditions or tried to manipulate the system.
IVR Service :
** Later You can use IVR service to make reservation , please contact for more details
For further information, please contact :
(Egyptian National Railways) 19468 (Egyptian Gateway) Or Email support@enr.gov.eg