www.statusin.org

Name of the Organisation : Ministry Of Manpower (appointment.mom.gov.sg)
Type of Announcement : Work Pass Card Registration
Country : Singapore
WebSite :  http://www.mom.gov.sg/Pages/default.aspx

Work Pass Card Registration

This e-Service allows you to make and manage the following services
** Work Pass Card Registration

Related / Similar Service : MOM Check EP Application Status Singapore

** Lost Card Interview
** Salary and Employment Related Claims
**Resignation of Work Permit Holders

Frequently Asked Questions

Q1 What is Appointment@MOM?
This is an online appointment portal (appointment.mom.gov.sg) that enables you to book appointments for the following services;
** Work Pass Card Registration
** Lost Card Interview
** Salary and Employment Related Claims
** Resignation of Work Permit Holders

Q2 What information do I need to make an appointment?
To make an appointment, we will need your NRIC or Foreign Identification Number (FIN).
For Work Pass Card Registration, check the pass holder’s Notification Letter if he needs to report at MOM Services Centre Hall C for registration. Make sure you issue/renew the pass in Work Permit Online (WPOL) or Employment Pass Online (EPOL) before making an appointment.

For Salary and Employment Related Claim/ Resignation of Work Permit Holder, you will need to give information on your claims for us to assess if an appointment is needed.

Q3 Can I make a group appointment?
Yes. For Work Pass Card Registration, you may make a group appointment for up to ten pass holders.

Q4 How do I make changes to my group?
You may delete or replace group members under “Change Appointment”. If you wish to add a group member, please cancel your existing appointment and make a new group appointment instead.

Q5 How can I check if my appointment is confirmed?
You can check your appointment details under “View Appointment”.
On the day of the appointment, please arrive 15 minutes before your appointment time to check-in at the kiosks.

Q6 I have other matters to attend to. Can I change/cancel an appointment in Appointment@MOM portal?
Yes, you may cancel your appointment or change your appointment to the next available date or time.

Q7 What happens if I am late for the appointment?
Most customers arrive on time. You may not be served if you are late and you’ll have to make another appointment. So please arrive and check in punctually for your appointment.

Q8 I don’t have an appointment. Can I walk in to MOM Services Centre to meet an officer?
Work Pass Card Registration and Lost Card Interview services provided at Hall C is strictly by appointments. Please make an appointment before visiting Hall C.
For other services such as salary and cancellation disputes issues in Appointment@MOM portal, you are encouraged to make an appointment to be served promptly.
If you choose to walk into the service centre without an appointment, you can visit our Gallery@Hall A where there are brochures available that can help address your queries. These brochures are also available on our website (mom.gov.sg/brochures)

Q9 What are the operating hours of the Appointment@MOM portal?
The Appointment@MOM system is available 24/7, unless there is a scheduled maintenance.

Q10 I need to see an officer for a case but there is no such appointment made available in Appointment@MOM portal. What should I do?
Please visit our website (mom.gov.sg) and use ASK MOM (mom.gov.sg/askmom) for quick answers to common enquiries. If you need more help on your case, call us at 6438-5122.

Q11 Can I transfer the appointment to my friend/colleague?
You can transfer the appointment to your colleague provided that you are making this appointment as an employer or company representative to see us on the same issue. If not, your friend/colleague should make a separate appointment as the purpose of the visit is not the same.

Contact

Employment Pass Services Centre (EPSC)
The Riverwalk
20 Upper Circular Road, #04-01/02
Singapore 058416