Organization : Urban Redevelopment Authority
Facility : Parking Mobile App
Country : Singapore
Website : https://www.parking.sg/
URA Parking Mobile App
Pay for parking using your mobile devices at all coupon parking car parks
Related : Urban Redevelopment Authority Apply for Minor Development Application Singapore : www.statusin.org/39945.html
Features
Calculate fees automatically :
Instead of displaying parking coupons, you can use the app to key in your vehicle number, select the car park and indicate your parking duration. The app will automatically calculate the charges you have to pay using your credit or debit card.
Extend remotely :
The app allows you to track your parking session and receive notifications when it is expiring. You can extend your parking duration at your own time and convenience, without having to return to your vehicle to add more coupons.
Get a refund :
If you choose to end your parking session earlier, a refund calculated on a per minute basis will be given.
Frequently Asked Questions
Activating your Parking Session
How does Parking.sg App work?
Parking.sg allows you to pay short term parking charges through your mobile device at all existing coupon-based public car parks. The app will serve as an alternative mode of payment to paper parking coupons.
You will need to key in your vehicle number, select the car park, indicate the parking duration, pay using your credit or debit card and start parking.
You will also be able to extend the parking session remotely via the app. You do not need to use the Parking.sg app for parking at car parks already installed with the Electronic Parking System (EPS).
When must I start the parking session?
You should start a parking session via the Parking.sg app upon parking into a designated parking lot. Enforcement officers have been trained to identify digitally parked vehicles.
Why do I need to select a parking duration? Why can’t the app just make use of a start/stop button?
You may forget to end your parking session. When that happens, your charges will continue to run. This can be avoided if motorists select an estimated duration at the start of a new session. If you end your parking session earlier, you will receive a refund on the remaining amount.
How do I select the correct car park?
You may refer to the car park code indicated on all existing car park signboards We will also be installing new signboards and enhancing existing ones within car parks and along kerbside lots to increase visibility of the car park code.
Why am I not able to locate car parks nearby?
To locate car parks nearby, please make sure that you have turned on the location function in your phone setting.
Extending your Parking Session
Will the app prompt me to extend the parking session nearing to its expiry?
Yes, you will be notified via the app to extend your parking session 10 minutes before expiry and at the point of expiry. You must first grant permissions to the app to push notifications to your phone and also enable notifications in your phone settings.
Ending your Parking Session
What happens if I forget to end my parking session?
If you do not extend your parking session, it will expire automatically after the initial specified parking duration.
What happens to my parking session when my phone runs out of battery?
The parking session will continue to run, and will expire at the end of the selected parking duration. You can choose to purchase another parking session from another mobile device if you wish to park for a longer duration or display parking coupons.
Does the app track my parking history?
Yes, you can view your parking history by accessing the parking history page found on the left slide menu in the app. You will not be able to retrieve your parking history on your phone if you uninstall the app.
Payment
Why am I getting billed for the entire parking duration which I originally selected even though I ended my session early?
The app initially charges you for the entire parking duration which you originally selected. When you end your session early, the app then refunds you the unused amount, calculated on a per-minute basis.
This will show up on your debit or credit card statement as a separate transaction, but sharing the same parking session ID. If you do not see it in your debit or credit card statement, please check again after awhile as it may still be processing with your bank.
How do I pay for my parking sessions?
If this is the first time using the app, you will be prompted to enter your credit or debit card details before you proceed to confirm the parking session. Currently, only Visa and MasterCard debit and credit cards are accepted.