Organization : Consumer Protection
Facility : Make a Complaint
Country : Saudi Arabia
Website : http://www.sama.gov.sa/en-US/ConsumerProtection/Pages/Home.aspx
SAMA Make a Complaint
This section of the SAMA website is dedicated to consumer protection. It aims to inform consumers about their rights and responsibilities when they deal with a licensed bank in the Kingdom of Saudi Arabia.
Related : Ministry of Interior Ministerial Agency of Civil Affairs Issuing & Renew Family Register Saudi Arabia : www.statusin.org/5343.html
The content of this section is meant to be informative to consumers of banks and the public in general about the laws and regulations, news and market information concerning banks.
In future planned enhancements of the consumer protection website, we will be including content for finance companies and insurance companies.
Complaint Types
In these pages, SAMA wishes to..
** make consumers aware about the new SAMA ‘Consumer Protection Department’
** inform consumers about the banking regulatory environment
** disseminate information about the banking market and the banks that are licensed to operate in it
** Offer the opportunity to address banking-related complaints through the submission of an online complaint form
** Offer the opportunity to receive feedback on consumer protection issues through the submission of an online feedback form
** Offer the opportunity to receive feedback on this website through the submission of an online feedback form
Please visit the website frequently for updated information regarding banking consumer protection and for the addition of consumer protection items for finance companies and insurance companies. For comments, enquiries, or suggestions please do not hesitate to contact us .
Frequently Asked Questions
1. What fees, charges or commissions can a bank deduct from me?
A bank will only deduct the approved fees, charges and commissions that are detailed in the SAMA schedule of fees and charges and commissions. All new fees, charges and commissions should be approved by SAMA.
The fully approved SAMA schedule of fees and charges, including third party fees, charges and commissions, should be clearly on display in all bank branches and on the bank website.(8.1)
2. When can I ask for a list of the fees, charges and commissions
A bank should provide consumers with a copy of the schedule of fees, charges and commissions when they provide a product or service, when signing a contract or as requested by a consumer at any time.(8.2)
3. When I asked for a copy of the terms and conditions, the bank said they would send them later. Is this the correct procedure?
A copy of the terms and conditions should be provided to consumers at the appropriate time to enable the consumer make an informed decision on whether they wish to purchase the product or services.
4. I don’t understand how the bank calculates my fees, what can I do?
A bank should clarify to consumers the methodology for calculating fees and commissions and the amount of profit earned by the bank for the products and services held by those consumers.