Name of the Organization : Eskom Holdings SOC Ltd
Type of Facility : Check Your Bill On Your Mobile Phone
Country : South Africa
Official Website : https://www.eskom.co.za/Pages/Landing.aspx
Check Your Bill On Your Mobile Phone :
The number of customers with access to mobile devices (cell phones) has grown exponentially. Customers will benefit from being able to interact with Eskom on their cell phones at their convenience. It will be especially useful to customers without internet access
Related : Eskom Holdings SOC Customer Online Registration/ Apply For Electricity Supply : www.statusin.org/4979.html
CS Mobile is an additional/complementary channel for Small Power Users (billed residential customers, agricultural customers and small businesses) to perform basic services (Check account balance, check bill dates, meter read submissions where possible) Customers currently submitting manual reads will be able to now submit their meter reads via CS Mobile.
Customer information is drawn Eskom’s from current customer and billing systems
The customer will access the service using the short code *120*6937566#. This can also be translated to read *120*myeskom#
What is CS Mobile :
** Simple cellphone-based service.
** Allows you to access your account balance, bill information and capture your meter readings.
** Complements existing channels – CS Online, Customer Contact Centres, Walk-in Centres, SMS, Fax and IVR.
** Costs 20c per 20 seconds dependent on the Terms and Conditions of your Cellular Service Provider.
** Session times out after 3 minutes but you can easily log back in to continue.
** It is safe (ID Number used to open the account and Eskom Account Number are needed).
Why use it :
** Quick
** Instant
** Convenient
** Affordable
** Accurate
** Accessible from anywhere
How do I use CS Mobile :
You will have to register first which is a once off process and from then on, you can log in whenever you want. Have your ID Number and Eskom Account Number ready to register.
To get started, simply follow the prompts on CS Mobile or refer to the step-by-step guide below.
Once off Registration :
Follow these easy steps :
1. Dial *120*6937566#
2. Select 2 to Register and dial
3. Select 1 for Billed Customer and dial
4. Enter your Eskom Account Number and dial
5. Enter the ID Number used to open your Eskom Account (SA ID Number/Passport Number/CK Number/Trust Number) and dial
6. Enter a 4 Digit PIN and dial
7. Confirm your 4 Digit PIN
8. Confirm your Primary Cellphone Number
9. Answer a security question (e.g. what year were you born- ) and dial
Registration complete
Login (once registered) :
Follow these easy steps :
1. Dial *120*6937566#
2. Select 1 for Login and dial
3. Select 1 for Billed Customer and dial
4. Enter your Eskom Account Number and dial
5. Enter your 4 Digit PIN and dial
You are logged in
Forgotten PIN :
Follow these easy steps :
1. Dial *120*6937566#
2. Select 3 for Forgotten PIN and dial
3. Select 1 for Billed Customer and dial
4. Enter Eskom Account Number and dial
5. Answer Security Question and dial
PIN is displayed on screen
Services Explained :
1. Submit Meter Reading :
For your meter. Smart meters do not apply. You will be given a reference number.
2. View Summarised Bill Amount :
View your total balance (including arrears if applicable) and due date. You will be given a reference number.
3. View Last Bill Details :
View the following :
Billing Date, Balance Brought Forward, Payments Received, Adjustments, Monthly Charges, Total Due. You will be given a reference number.
4. View Account Details :
You will be able to view the following : Name, Postal Address, Email and Fax Number.
5. View Premise Details :
View your premise details : Premise Description, Premise ID, Service, Point ID and Pole Number.
6. Submit Meter Read Remarks :
Select from a list of problems that you may encounter with your meter and you will be given a reference number (sent via SMS) for follow up purposes. 1) Bees in Box 2) Snake in Box 3) Meter Box Damaged 4) Reading Not Visible
7. Update Primary Cell Number :
You can change the cellphone number you use to receive reference numbers and other communication relating to CS Mobile.
8. Bill Delivery Method :
View how you currently receive your bill. To update this, phone the Contact Centre or send a fax, SMS or email.
9. Select an Account :
For multiple accounts, go back to the accounts list from the Main Menu and select the account you wish to transact with.
10. Deregister :
If you want to stop using CS Mobile, you can deregister. You will remain an Eskom customer. Services Explained Services