Name of the Organization : Bank of Africa – Kenya
Type of Facility : Register For e-Chama
Country : Kenya
Website : http://www.boakenya.com/other-services/e-chama/
Register For e-Chama :
e-Chama service will allow members in a Chama to make transactions at their convenience while allowing for accountability of deposits and withdrawals that are made.
Related : Bank of Africa Asset Finance & Personal Motor Loan Kenya : www.statusin.org/6507.html
e-Chama will improve the banking experience for members as they do not have to visit the branches to transact their business.
e-Chama Services:
** Approve cash requests
** Request for cash from your Chama
** Deposit cash to your Chama
** Withdraw cash from your Chama
** Check balance
** Change PIN
How to Register for e-Chama:
** Fill in an e-Chama application form available at our branches.
** You will receive an SMS from BOA with details on how to activate your account.
1. Approve Cash Requests:
** Dial *987# to access the mobile platform
** Select e-Chama
** Select your Chama
** Press 1 to select Approve Cash Requests
** Select cash request to approve
** Confirm approval
2. Request for Cash from Chama:
** Dial *987# to access the mobile platform
** Select e-Chama
** Select your Chama
** Press 2 to select Request Cash from Chama
** Enter cash amount
** Select 1 to submit your request
3. Deposit Cash to your Chama:
** Go to Safaricom M-PESA menu
** Select Pay Bills from the menu
** Enter the BANK OF AFRICA – KENYA business number 972900 followed by your Chama account number
** Enter the amount you wish to transfer
** Enter your M-PESA PIN
4. Withdraw cash from your Chama:
** Dial *987# to access the mobile platform
** Select e-Chama
** Select your Chama
** Press 2 to select request cash from Chama
** Enter cash amount
** Select 1 to submit your request
5. Check Balance:
** Dial *987# to access the mobile platform
** Select e-Chama
** Select your Chama
** Press 3 to select Check Balance
6. Change PIN:
Dial *987# to access the mobile platform
** Select e-Chama
** Select your Chama
** Press 3 to select Change PIN
** Enter current e-Chama PIN
** Enter new e-Chama PIN
** Re-enter new e-Chama PIN
Registration For The Service :
Once the Customer’s application for the Service is accepted by the Bank the Customer shall receive an SMS with a Password. The Customer shall be required to activate the Service by following the instructions provided by the Bank.
Change of Mobile Phone Number and or Loss of the Mobile Phone Device :
a) It shall be the sole responsibility of the Customer to notify the Bank in writing about any change with regard to the Mobile Phone Numbers and/or loss or theft of the Mobile Phone Devices and the Bank shall not in any way be liable or responsible for any loss damage costs charges or expenses suffered/incurred by the Customer by reason of its failure to do so;
b) Unless and until notice (in accordance with Clause 15 herein) is received by the Bank the Bank is authorized and shall remain authorized to effect any Instructions sent using the Customer’s Mobile Phone Number (or any of the numbers registered by the Customer for use of the Service);