Name of the Organization : ZESCO Limited
Type of Facility : Register For SMS Power
Country : Zambia
Website : http://www.zesco.co.zm/customerCare/smsService
ZESCO Register For SMS Power
SMS Power is a two way communication facility between ZESCO as a service provider and its customers through Short Messaging System using the cellular phone. SMS Power is an efficient, cost effective, user- friendly and convenient communication tool. The service is available to all service providers namely Airtel, Zamtel and MTN.
Related : ZESCO Zambia Enroll For Malaiti 24/7 : www.statusin.org/6596.html
Benefits to the Customer:
ZESCO will initiate SMS broadcasts to registered customers to avail the following information:
** Load shedding & planned shutdowns in your area – As such, you will be able to plan for power outages.
** Personalised Monthly billing advice and outstanding balances due for payment.
** Fault occurrences on the power system network and resolution plans & times for peace of mind.
** Information on new products and services that ZESCO introduces for customers’ benefit.
** Customer Initiated Inquiries – Customers are able to initiate enquiries regarding balances and a short version of their billing statement any time.
SMS Power is time saving and convenient. A customer can access the service from anywhere. The service is available anytime of the day.
How To Register For Sms Power:
SMS Power is available to all service providers namely Airtel, MTN and Zamtel.
Registration Via SMS:
To register using your cellphone simply type: joinsms (leave space) your ZESCO Account number (leave space) 1234 and send to 3600.
NB.:
Please note that “Joinsms” is one word and your personalized pin must be 4 digits.
This is the fastest method; You will receive an immediate response with further instruction confirming your registration.
Deregistration Via SMS:
Customers are now able to delete an account from their mobile phones by sending the message below to 3600:-
Delete<service Number> <PIN> send to 3600.
To delete an account with service number 2468123 the customer should send the message below:-
Delete 2468123 1234 then this should be sent to 3600 Customers are also able to send an sms to the 3600 number which will be received in an e-mail address defined at call centre to report a fault or just for any information e.g., a customer may send a text message reporting an occurrence and this message will be translated into an e-mail which will be received in your defined e-mail address. This is to help you de-congest your lines at call centre.
A group email account sms@zesco.co.zm is operational which will handle all your SMS queries. Kindly send all your queries/concerns to this account so that you are attended to without much delay.
Registration at a Customer Center:
Present your cell phone number and service number details at any of our Customer Service and ask to be registered for SMS Power.
Using the SMS Power:
For account balance Send “bal pin (1234) to 3600 For meter reading Send ”meter pin (1234) to 3600 For mini account statement (last four {4} transactions) Send “changepin <oldpin><newpin>” to 3600