www.statusin.org

Name of the Organisation : Lahore Electric Supply Company Limited (lesco.gov.pk)
Type of Announcement : Online Complaints Management System
Country : Pakistan
Website : 108 [dot] 166 [dot] 183 [dot] 13 / 3000076

Complaints Management System :

1 Select the nature of complaint from the given list.
2 Locate the 14-digit reference number on your bill e.g. 02-1514-01169012. Enter the reference number by typing the first two digits, chosing the group of four digits from the list and again typing the last eight digits.

Related :

LESCO Pakistan Connection Procedure Domestic, Commercial Pakistan : www.statusin.org/686.html

3 Provide the consumer name and the complaint description in appropriate text boxes as printed on the bill.
4 Provide meter number as printed on the bill and phone number & e-mail address (optional).
5 Click the submit button to file your complaint.
The system will generate a ticket number and show it to you along with the expected redressal date for your complaint. Carefully note down the ticket number for all future reference.
Click here to file a complaint.: 108 [dot] 166 [dot] 183 [dot] 13/ Modules/ Complaints/ FileComplaint [dot] asp

Checking Complaint Status :

To check the status of your complaint enter the complaint ticket number provided to you by the system at the time of filing the complaint and click the submit button.
Click here to check status of a complaint. : 108 [dot] 166 [dot] 183 [dot] 13 / Modules/ Complaints/ ViewComplaintStatus [dot] asp

Complaint History :
1 To check the complaint history enter your consumer reference number present on your bill and click the submit button. The system will display a summary of all complaints lodged for the provided reference number.
2 To check the status of a particular complaint, click the Ticket #.
Click here to check your complaint history. : 108 [dot] 166 [dot] 183 [dot] 13/ Modules/ Complaints/ ComplaintHistory [dot] asp

1. When will the snapped supply be restored?
You can get information from the complaint center of your concerned Sub Division office about restoration of snapped supply. In case of a busy telephone line please dial 111-000-118 or 118.

2. What is LESCO doing to control excessive supply failures due to kite flying with metallic wire?
The problem is being tackled on the technical level by covering the Grid Stations equipment with guard wires and nets. At the administrative and legal level, patrols are organized to nab the culprits and handing them over to the Police for registering cases against them. However, public support is very necessary to curb this practice. LESCO solicits public support by organizing walks, seminars and appeals through print/electronic media.

3. How to correct low voltage problem in the area?
Please contact the SDO/XEN/SE of your area. The will address the problem at their level and, if necessary, will refer to LESCO head quarter for an augmentation work.

4. How the dangerous poles or wires hindering the doorway or the street can be removed?
As the poles/wires were installed before the construction of the house or street, give the details in writing to the Executive Engineer Operation of your area, who will prepare an estimate of the probable cost of removing the pole or wires. This cost has to be paid by you for relocation of the pole or wires.

5. What is the policy and procedure for the electrification of a left over locality or a Village?
The electrification of villages/localities if financed and approved by local or provincial government. Please get in touch with your elected representative for the electrification of your locality or village. LESCO will provide a feasibility report. On payment of the full cost, the required electrification will be undertaken. The cost of electrification of housing schemes is similarly borne by the sponsors or residents.

6. Why does my new meter run faster than the old meter which has been replaced by LESCO?
It is not true. The fact is that the new meter runs correctly. It was the old meter which had become slow and sluggish due to age and/or other external/internal causes.

7. When materials are stolen from lines, why does LESCO take a long time to restore supplies?
Theft of material from LESCO’s lines is a criminal activity and apart from the departmental enquiry, FIR has to be registered for police investigation. After the registration of FIR and completion of departmental documentation, stolen materials are replaced at the cost of consumer(s) who share the responsibility for its safeguard determined by rules/law. The cost, however, is recovered in installments from general consumers but in one installment if the equipment stolen was feeding a single consumer.

8. What are the different categories of Industrial Consumers and who is the concerned sanctioning authority?
Tariff B – I Up to 40 kW
Tariff B – II From 41 kW to 500 kW
Tariff B – III For loads upto 5000 kW
Tariff B – IV For all Loads at 66/132/220 kV
Authority for Sanctioning of Load :
Up to 70 kW : Deputy Manager (Division)
71 kW to 500 kW : Manager (Circle)
Above 500 kW : Chief Executive Officer LESCO

9. The telephone line of the complaint office constantly gives a busy tone. Probably the receiver has been removed from the cradle.
This is not exactly the case. Actually the complaint office telephone remains busy as a large proportion of consumers try to contact it when electricity supply is disrupted in a certain locality. Besides your area complaint office, you can contact 118 at Circle Customer Services Centre or 111-000-118 at LESCO Head Quarter.

10. Whom to approach for correction of wrong reading on the bill?
Please contact Customer Services Centres of your area or LESCO Head Quarter.

Contacts :
Chief Executive
22/A Queens Road Lahore
99204820-30, Ext : 100
99204801