Organisation : Parcel Connect (Australia) Ltd
Facility Name : Track Your Parcel (Track and Trace)
Country : Australia
Website : https://www.parcelconnect.com.au/
What is Parcel Connect?
It is a convenient alternative to postal or traditional courier services, providing customers with parcel pick-up or delivery services via a network of retail outlets across Australia. For delivery services, customers can send parcels by buying a label online, attaching it to a parcel and dropping it off at an agent for collection by Aramex (Australia). For parcel pick-up, customer’s parcels are dropped off at an agent if they are not home to receive them. An agent holds the parcels until the customer collects them.
Related / Similar Facility : Transdirect Australia Consignment Tracking Online
How To Track Parcel Connect Delivery Status?
To Track Parcel Connect Delivery Status online, Follow the below steps
Steps:
Step-1 : Go to the link https://www.parcelconnect.com.au/track/
Step-2 : Enter the Label Number and
Step-3 : Click On Track Button
Note:
You will be redirected to aramex.com.au, where your parcel status information will be displayed.
FAQ On Parcel Connect
Frequently Asked Questions FAQ On Parcel Connect
Why wasn’t my parcel delivered to my address?
Unless you have given us an authority to leave your parcel without a signature, if you are not home, we can’t risk your parcel being damaged or stolen. So we take it to one of our trusted agents until you can pick up your parcel.
Below are the steps which are carried out, should you not be home to sign for your parcel:
** If delivery is unsuccessful, your courier will take it to your closest Parcel Connect agent
** The Parcel Connect agent safely stores your parcel awaiting collection, for up to 5 working days
** If the parcel is not collected in this time, our courier takes it back to your local Aramex depot
Aramex will then either:
** Attempt redelivery
** Contact the receiver for further instruction
** Return to sender
What do I do with my calling card?
If you have received a calling card, it is because no-one was home to sign for your parcel. Using the calling card number, you can track which Parcel Connect Agent your parcel has been delivered to so you know where to go to collect your parcel.
Example calling card number: CCL0000741771
How do I track my parcel?
You can track your Package every step of the way using your label number. On either the Parcel Connect site here or the Aramex site here. If this doesn’t provide the information you need you can click on the Contact page. This will direct your query to our Customer Services team who will assist you.
My calling card said I need to collect my parcel within 5 days, what if I can’t do so?
We ask our agents to hold parcels for 5 working days so that it does not disrupt their everyday business. However, we understand that sometimes you may not be able to collect your parcel within that time frame.
If this is the case, see below for what to do:
** Just a couple of days: Call your Agent, they are usually happy to hold onto your parcel for an extra couple of days.
** Longer than a week: Call your local Aramex depot to hold your parcel for you, or make alternative arrangements
** Request re-delivery: Click here to organise for your parcel to be delivered again and give authority for our courier to leave it in a specific place
What do I need to take with me to collect my parcel?
Take in some photo ID (e.g. licence or passport) so your agent can verify you, and it is always helpful to bring in your Calling Card or email notification.