Organisation : Castle Parcels
Facility Name : Track Your Package (Track and Trace)
Country : New Zealand
Website : https://www.castleparcels.co.nz/tracktrace.html
How To Track Castle Parcels Package Online?
To check the delivery status of your package, firstly determine whether you have a Prepaid Ticket or Satchel, Charge label or a Customer label, complete the appropriate fields and then click on the button to track. If you have any queries please contact your local branch.
Related / Similar Facility : Domino’s New Zealand Pizza Tracker
Prepaid Courier Ticket / Satchel:
Track your item using your ticket’s product code and number. To search for your item, Enter the code and number from your ticket (eg: LH 1602541) and then click ‘Track My Item’.
Customer Printed Labels:
Track your item using your account and consignment numbers. To search for your item, Enter the account and consignment numbers from your ticket (eg: 9999999 and 1234567890) and then click ‘Track My Item’.
Charge Labels:
Track your item using its label number. To search for your item, Enter the numbers from your ticket (eg: 03258847) and then click ‘Track My Item
Bar Code:
Track your item using the numbers below its bar code.
Manifest Reference:
Track your item using the manifest item number, reference and dates
FAQ On Castle Parcels
Frequently Asked Questions FAQ On Castle Parcels
Q: Are my items insured?
A: Provided that your item complies with our conditions of carriage and dangerous goods policy, in most cases you will have insurance cover. The amount of this varies depends on what ticket you have used. For further information please contact your local branch.
Q: Where is my parcel / item?
A: You can use our Track and Trace function to find out if your item has been delivered. To use Track and Trace you will need to know the Ticket Code and the Ticket number. Both tickets and satchels have a unique reference number for you to keep for your records. If you have not kept the reference portion of your ticket then you will need to contact your local branch and a Customer Service Representative will be able to assist you.
Q: Do you have a list of items that you can’t carry?
A: Yes, Castle Parcels has a list of Dangerous Goods which give details of goods we are and are not able to carry.
Q: What happens if my parcel goes missing or is damaged in transit?
A: In the unlikely event that this does occur please contact your local branch and a Customer Service Representative will be able to assist you. Please ensure that you have your unique ticket reference number.
Q: I have forgotten my PIN number. What do I do?
A: If you have lost or forgotten your Automated Booking Number simply contact your local branch. We will either email you immediately for identity verification, or call you directly by phone. You will have your PIN number again soon. You can still book your courier through an operator by calling your local branch.
Castle Parcels Contact
Email ID : customer.services [AT] castleparcels.co.nz