www.statusin.org

Organization : National Water & Sewerage Corporation
Type of Facility : Apply Online For New Water & Sewerage Connections
Country: Uganda

Website : https://www.nwsc.co.ug/new-connections/
Apply Online : https://www.nwsc.co.ug/

Apply Online For New Water Connections :

Getting water and sewerage connections at the right time and way is paramount for all household and non-house hold establishments, something that NWSC understands.

Related : National Water & Sewerage Corporation e-Water Bill Payment System Uganda : www.statusin.org/7363.html

That is why, whether one is constructing a new development or replacing an existing water supply, our engineering team is available and ready to guide one through and help one set up the connections, for our aspiration is to ensure excellent service in terms of water and sewerage management.

Guidance on new connections:
Start by visiting your respective NWSC branch or the branch nearest to you and get entered into the system.

Bring with you the following;
** Two passport size photographs for individuals or a corporate stamp.
** Proof of ownership of the property.

The information entered is processed and a surveyor sent to the customer’s premise to determine the material requirements.

Connection expenses are calculated by the surveyor based on the connection type, distance from the mains, whether it is a new connection or seperation of account.

NWSC caters for connection expenses within 50meters, beyond that, the customer caters for any extra metres.

The customer is given a payment advise slip and pays new connection fees, whose amount depends on the size of the service for instance, ½, ¾, 1 inch connection.

When all the above has been done the customer is connected to NWSC service(s) by staff in charge.

We also know and understand that the policies that govern water and sewerage connections maybe quite intricate that is why we are here to provide all the help and information thay you need to get your connections at your desired time.

Caution:
Never Connect Yourself. It Is Illegal And Will Result In Arrest, A Penalty Or Both.

Frequently Asked Questions :
1. Where do I pay my water bills from?
** You can pay your water bills from any of our available E-water payment options.

These include :
a) All partnering banks (Payments at the bank can be paid over the counter, via cheque and through Direct Debit).
b) Via mobile money using any of the following mobile networks (MTN, Warid, Airtel, UTL).
c) Through EzeeMoney payment and PayWay platforms.

2. What do I need in order to pay my water bill using the E-water payment options?
You only need to have a copy of your bill in order to help you get the correct customer reference number

3. Do I need to be a bank customer in order to pay my water bills at the bank?
No you do not need to be a bank customer in order to pay your water bill from any of the partnering banks

4. How will my payment be acknowledged by NWSC when I pay at the bank?
The bank issues you with a receipt and follows up with an SMS, which is sufficient evidence that you have made payments in settlement of your water bill.

5. Do I incur any costs for making payments with the bank and mobile money?
There are no charges levied on the customer for making water bill payments at the bank. However, standard mobile money and EzeeMoney charges as stipulated by the different service providers are levied for making bill payments.

6. Why is my last payment not reflected on my bill?
This depends on the time you paid and when the billing was done. Money paid during or after billing is always correctly posted to your water account but will not be reflected on the current month’s bill.

Contact:
National Water & Sewerage Corporation.
Plot 39 Jinja Road, P.O.Box 7053 Kampala.

Tel:+256-414 315 100/312-260 414/5.
Email:info AT nwsc.co.ug.