Name of the Organization : Nairobi City Water & Sewerage Company
Type of Facility : Pay & Check Balance Online
Country : Kenya
Website : https://www.nairobiwater.co.ke/
Jambo Pay & Check Balance Online
Pay Your Balance online:
Enter your Nairobi Water Account
Related / Similar Service : GHRIS Employees Payslip Kenya
Check your Balance online
Enter the information required below to check your Balance
Pay Your Water Bill Offline:
Pay using M-Pesa:
Follow the steps below:
** PAYBILL 530100
** ENTER NWC followed by your Account Number
** Enter Amount
** REceive SMS
Pay using Airtel Money:
Follow the steps below:
** PAYBILL JAMBOPAY
** ENTER AMOUNT
** ENTER NWC followed by your Account Number
** REceive SMS
Pay using VISA or MAsterCard:
Follow steps below:
** Enter Account number
** Enter personal details
** Enter Amount
** Select Payment option
Pay at Jambopay agents:
Follow these steps to pay at Jambopay agents.
** Visit Jambopay agent
** Give account number
** Give mobile number
** Pay
** Receive confirmation SMS
Contact Us
Get In Touch With Us:
Nairobi City Water and Sewerage Company
Kampala Rd,
Off Enterprise Road
Call Center: Customer Care Hotlines 0724253582
020 3988000
020 39885998
Toll free: 0800 720018
Central Region: Customer Care Hotline 0717356578
Eastern Region: Customer Care Hotline 0725120022
Northern Region: Customer Care Hotline 0712453283
North Eastern Region: Customer Care Hotline 0715212335
Southern Region: Customer Care Hotline 0700385126
Western Region: Customer Care Hotline 0704493094
Email:info AT nairobiwater.co.ke
FAQ
How does the Company arrive at the cost that consumer is billed?
The link between cost and price is the meter reading. After a meter reading, Billing is based on set regulator set rates. The consumer is billed for only what is consumed.
Am I allowed to reconnect my water after a disconnection?
According to the water Act 2002, it is a criminal offence to reconnect your own water.
How does the Company deal with illegal connections and unpaid bills?
The Company monitoring team follows up on illegal connections and any person who is found using water illegally will be prosecuted.
Is the Water provided by the NCWSC safe for drinking?
Yes, the water is treated as per the standards of the World Health Organization and Kenya Bureau Standards (KEBS). The Government Chemist, KEBS and the Ministry of Health randomly and independently also sample the water and have certified it fit for human consumption.
Why do we not receive regular water supply?
Water shortages arise from leakages, illegal connections, and vandalism of the piping system, poor infrastructure and natural conditions like drought. The Company is tackling some of these problems by purchasing and installing water meters and other equipment to enhance service provision. The company promises to continuously repair all leaks within 48hours of reporting.
How long does it take to get reconnected after paying the outstanding amount?
NCWSC is committed to ensuring that you are reconnected within 24 hours after paying the required amount.