Name of the Organization : Kent County Council
Type of Facility : Senior Citizen’s Bus Pass
Country : United Kingdom
Website : http://www.kent.gov.uk/roads-and-travel/travelling-around-kent/bus-travel/bus-passes/senior-citizens-bus-pass
Apply Online: https://concessioncard.net/PreselectTCA.action?councilCPICC=20912
Senior Citizen’s Bus Pass :
Get free off-peak bus travel with a senior citizen’s bus pass.
Related : City of Council National Bus Pass England : www.statusin.org/8115.html
You can get a senior citizen’s bus pass if you are:
** a Kent resident
** state pension age or older (linked to the female state pension age for men and women).
Only you can use your pass:
When:
Monday to Friday: 9.30am – 11pm.
Weekends and bank holidays: All day.
Find bus routes and maps or plan your journey with traveline.
Where:
** Local bus services in England – outside Kent, check the relevant council’s website for when you can use it.
** Maidstone Park and Ride.
** Gravesend to Tilbury ferry
** Canterbury Park and Ride (you’ll still have to pay for parking).
You can’t use your pass outside of England or on scheduled coach services.
Apply:
You can apply online, in libraries and gateways, by post or by phone.
Renew:
You don’t need to renew your bus pass.
We’ll renew it automatically and will send your new one in the post at least 3 weeks before your current one runs out.
New pass hasn’t arrived:
Email buspass AT kent.gov.uk or call 03000 41 83 83 if you haven’t received your new pass 3 weeks before your existing one expires.
Moved house:
Please fill in the bus pass address form if you’ve moved since you applied for your current pass or have received a letter asking you to confirm your address.
Or call us on 03000 41 83 83.
If you are moving to Kent you need to apply for a new pass.
What to Send:
You need to:
** prove you live in Kent (see below)
** prove your age (see below)
** provide a passport style photograph from the last year with your name and postcode on the back.
If applying online: you’ll upload scanned copies of the documents.
If posting the documents: send photocopies, not originals.
Proof you live in Kent:
Choose 1 of the following:
** driving licence
** utility bill from within the last year
** bank or credit card statement from within the last year
** Council Tax bill from within the last year.
Proof of age:
Choose 1 of the following:
** birth certificate (and marriage certificate if your name has changed)
** passport
** driving licence
** a letter from the pension service confirming you’re eligible for the state pension.
Replace online (lost or damaged passes only) :
** Order a replacement bus pass online
Replace by phone or in a library (lost, stolen or damaged passes) :
** Call 03000 41 83 83 or visit one of the libraries in the apply section.
Cost and paying :
Lost or damaged: £10 for lost or damaged cards.
Stolen: free if you’ve got a valid crime reference number (not a police lost property reference). Otherwise £10
** Pay by credit or debit card, cheque or cash.
Cheques :
** Make payable to Kent County Council.
** Mark your name, date of birth, contact details and postcode on the back.
** Send to ENCTS, Kent County Council Contact Point, Invicta House, County Hall, Maidstone, Kent, ME14 1XX.
** We’ll process your order once payment has cleared. We can’t give refunds once we’ve processed your payment, even if you find your lost pass.
Found pass :
If you have found a lost bus pass please contact one of our staff :
** call 03000 41 83 83
** email buspass AT kent.gov.uk
** return it to your local library
** return it to your local gateway
** return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. ME14 1XX.
Faulty pass :
** All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If they do not scan then they need to be replaced and a £10 fee will apply.
** If you think that the reason for the failure to scan relates to a fault with the pass rather than how it has been looked after, your pass can be returned for testing but the £10 fee will still initially apply. In the event that the pass is found to be faulty, we will refund your replacement fee. Cards which are found to fail because they have not been properly cared for will not be tested.
Passes can be returned to one of the following :
** to your local library
** to your local gateway
** by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. ME14 1XX.
** If it is found to be sub-standard then we will refund your replacement fee.