Organization : Egyptian Customs Authority
Type of Facility : Customs Services
Country: Egypt
Website : http://www.customs.gov.eg/
Egypt Portal : https://www.egypt.gov.eg/Services/ServicesDetails.aspx?ID=70153§ion=personas&meta=1
Customs Services :
ImpEx and Manifest services for Ain Sokha, Alexandria, Cairo, Dekheila, Suez and Port Said ports.
Related : Egyptian Tax Authority Taxes Inquiry & Payment Service Egypt : www.statusin.org/8486.html
Requirements:
Manifest and ImpEx Services:
Manifest details for Manifest Services. 19 K.M. form details for ImpEx Services
FAQ:
What are the Customs Services available on the government portal?:
** The Manifest Service; which allows agents to enter & revise manifest data from their offices before a vessel arrives at the port without having to actually go to customs
** Looking up Reference information
** Following up on submitted customs reports in process
** Looking up customs tariffs, regulations and fees
** Looking up specified foreign exchange rates
** Import/Export services; which allow importers to enter Form 19 data directly into the computer and connect with Manifest data and shipping bills and hence calculate an estimate of taxes and customs fees, as well as check required approvals & documents for release
Who benefits from this service?:
Agents for shipping lines, importers and exporters.
How much does this service cost?:
This service is available free of charge.
What are the government entities responsible for providing this service?:
The Egyptian Customs Authority.
Are the services available through other channels?:
The services are available from Logistics Centers in ports.
How can I send complaints about government services?
Available complaints channels are:
** Citizens Complaint service availed on the Egyptian government portal
Contacting the following hotlines:
** Number 133: Urgent therapeutic care sector at the Ministry of Health
** Number 177: Ministry of Transportation
** Number 125: Holding Company for water and waste water
** Number 121: Electric Utility and Consumer Protection
** Number 16117: Administrative Prosecution General Authority
** Number 16177: National Authority for Social Insurance
** Number 16035: Investment authority
** Number 19468: Egyptian Government Portal, Ministry of state for administrative development, Electronic University Enrolment, Ministry of Social Solidarity and Justice, The Migration sector, Labor force sector, the Egyptian National Railways
** Number 0800888666: The hotline for disabled children
What are the payment methods available for acquiring government services through the Egyptian government portal?
A: User can pay using the following methods::
** Cash On Delivery (COD)
** Credit cards (Visa and Master cards)
** Points of Sale “Fawry”
What is an electronic signature?
Electronic signature is the signature used for any process that requires the user’s identity confirmation. It is used in banking transactions over the Internet, also used in some services such as e-government tax filing electronically.
Law No. 15 of 2004 regulates the e-signature process and established the Information Technology Industry Development Agency ITIDA operates the Egyptian Root Certificate Authority (Root CA) giving licenses to digital certificate services service providers.
The national root CA is the legal and national base upon which all IT applications, E-commerce and E-business transactions will be affected. It also provides cross recognition across Egypt and to other Root CAs in different nations.