Organization : Ministry of State for Administrative Development
Type of Facility : Preparing First Time Family Record Extract
Country: Egypt
Website : https://www.egypt.gov.eg/Services/ServicesDetails.aspx?ID=103153§ion=personas&meta=1
Preparing First Time Family Record Extract :
This service is for all Egyptian citizens and is especially useful for students applying to be enrolled in military and police colleges where a family record extract is a prerequisite.
Related : Cairo & Giza Governorate E-Services Egypt Ministry of State For Administrative Development : www.statusin.org/8490.html
150 thousand students apply mannually at the Civil Status Office within a window of 3 months causing high traffic at the offices and long queues. Using the online service to acquire a first time family record extract allows the citizen to apply through the internet any time anywhere and to follow up on the application status.
Whether the document is ready or pending submission of required paperwork, the citizen will pay one single visit to the Office of Civil Status
Login Here : http://tansik.egypt.gov.eg/familytree/account/login.aspx
Know About Ministry of State for Administrative Development Services:
Citizen Relationship management – CRM :
Receiving citizens complains and inquiries related to governmental organizations through different communication channels E-gov portal , Call center , and written demands to be registered on the system.
Notarization services :
Providing services of notarization offices. These services include requesting formal certificates and photocopies. There is also a service to track status of submitted requests.
Applying for the required service:
Applying for the required service, selection of delivery method, recoding the tracking number, and then follow up the request on the Bawaba site. Once complete the citizen gets the requested document and pays for it
Requirements:
Power Of Attorney details and Applicant information
This service require the power of attorney details, and the applicant information in addition to the chosen delivery method.
FAQ :
What are the services and information provided through the Egyptian government portal and how can I use?
The portal provides a vast number of different Egyptian government services over the Internet. Users can easily access the desired service through the portal. Moreover, user can acquire information concerning the documents/applications and procedures needed for completing services.
The Egyptian government portal provides services using different approaches and alternatives of classification, to make it easier for users (citizens, businesses, investmentors, etc…) to access the desired services at minimum effort and time, this includes segmentation by service providers, personas and subjects. You can learn more about the portal sections and how to use them in our help section.
What are the available channels offering government services?
A: Government services are delivered through the following channels:
** Egyptian government portal
** Services available through SMS listed here
** The mobile phone portal mobile.egypt.gov.eg
** Personal documents can be acquired through the Government Services Centers that are located over Egypt (Government Services Centers)
** Chat with a Citizen services agent via the Egyptian government portal, available Sundays to Thursdays from 9 am to 4 pm.
** Inquiries and complaints could be reported through the portal hotline “19468” from 8am to 10 pm
How can I send complaints about government services?
Available complaints channels are:
** Citizens Complaint service availed on the Egyptian government portal
Contacting the following hotlines:
** Number 133: Urgent therapeutic care sector at the Ministry of Health
** Number 177: Ministry of Transportation
** Number 125: Holding Company for water and waste water
** Number 121: Electric Utility and Consumer Protection
** Number 16117: Administrative Prosecution General Authority
** Number 16177: National Authority for Social Insurance
** Number 16035: Investment authority
** Number 19468: Egyptian Government Portal, Ministry of state for administrative development, Electronic University Enrolment, Ministry of Social Solidarity and Justice, The Migration sector, Labor force sector, the Egyptian National Railways
** Number 0800888666: The hotline for disabled children
What are the payment methods available for acquiring government services through the Egyptian government portal?
A: User can pay using the following methods::
** Cash On Delivery (COD)
** Credit cards (Visa and Master cards)
** Points of Sale “Fawry”