Organization : Ministry of Foreign Affairs
Type of Facility : Authentication of Documents
Country: Malta
Website : https://foreign.gov.mt/
Authentication of Documents :
This Charter is a guide to the Document Authentication Office within the Ministry of Foreign Affairs. It outlines the service we provide and the standards of service we aim to achieve.
Related : Ministry for Foreign Affairs Online Scholarship Application Malta : www.statusin.org/8739.html
We aim to provide you with a quick and reliable service whenever you need to have your documents authenticated.
Services:
We authenticate:
Documents that you need to send abroad;
Documents that you have received from abroad.
We have a large database of scanned specimen signatures of doctors, lawyers, notaries, commissioners for oaths, translators and others.
Documents you would like us to authenticate must always be signed. We will authenticate your document by matching its signature against that on our database. If we do not have a record of that particular signature, we will direct you to a relevant professional in the vicinity of our offices in order to cause you the least inconvenience possible.
Once we have ascertained the authenticity of the signature we will give you a certificate.
It should not take us longer than 5 minutes to carry out an authentication unless, of course, the professional who has signed your document had not previously submitted his signature to us.
We charge a fee of €18.00 per document, except for certificates issued from the Public Registry or University (school) certificates which carry a fee of €12.80 per document.
The following documentation needs to be presented together with the application form:
** professionals – a copy of their warrant;
** translator – a copy of academic qualifications;
** director of company – a copy of Memorandum and Articles indicating such position in the company
When contacting or visiting our offices we will:
** Treat you with courtesy and respect;
** be responsive to your requests in the shortest possible time
** be clear and helpful;
** deal with your enquiries and complaints quickly and effectively.
You can help us provide you a better service by:
** Bringing with you all the documents you would like us to authenticate;
** specifying the number of authentications you require and indicating where in each document you would like the seal placed.
Opening Hours:
We are open to the public from:
Monday to Friday at these times:
Between 1st October and 15th June:
8:30am to noon (for people who have 10 or less documents to authenticate)
1:15pm to 3pm (for people with more then 10 documents- this is done only by appointment)
Between 16th June and 30th September:
8:30am to noon
If you need any further information feel free to call us on +356 2204 2283.
Feedback and Complaints:
If you are not satisfied with our service, please come and speak to us or get in touch by post, phone or fax. You may also complete a Feedback Form available at our office and return it to us.
We treat all feedback confidentially, deal with it promptly and use it to improve our service.
Your complete satisfaction is essential to us. We will look into all complaints as they help us improve our service. If you would like to lodge a complaint, it is best to first speak to the person who served you.
If you are not satisfied with the outcome, you may call at our office or write to us at the following address:
Document Authentication Office
Directorate of Consular, Protocol and Information Matters
Ministry of Foreign Affairs
Palazzo Parisio,
Merchants’ Street,
Valletta
VLT 1171
We will acknowledge your complaint promptly and give you a full reply within 2 weeks