Organization : National Transport and Safety Authority
Facility : Driving License Renewal & Print Slip Online
Country : Kenya
Website : https://ntsa.ecitizen.go.ke/
How To Renew NTSA Driving License Online?
You can now renew your drivers license online, pay using mobile money services of your choice and print your renewal slip Driving licenses shall upon expiry be renewed on production and upon payment of the prescribed fee. The renewal period will either be valid for a period of twelve (12) months or three (3) years from the date of issue at the option of the holder
Related : NTSA Kenya Apply For Driving License & Test Booking : www.statusin.org/7081.html
Renewal Procedure
Go to the official website of NTSA provided above. Click Learn More button to get into the portal.
Click Services tab available in the home page.
Go to Driving License Renewal page as shown below.
You will be taken to One Login All Government Services portal.
Step 1 : Enter your Email Address or ID Number
Step 2 : Enter your Password
Step 3 : Click Login Button
Lost Password Recovery :
If you have forgotten your password, you can request to reset it. Fill in your registered email address below and you will be sent instructions on how to reset your password.
Enter you email or id number and then click reset password button.
How To Print NTSA Driving License Renewal Slip?
To Print NTSA Driving License Renewal Slip, Go to Print Renewal Slip tab available in the home page.
Type your reference number in the form and you will receive your updated renewal slip
Requirements
Minimum Requirements for enrolment to train as a small vehicle driver
** Not less than 18 years old.
** Police clearance certificate.
** No criminal record.
** No previous dangerous driving offence record.
** Medical test certificate.
** Able to read and write in the official languages.
FAQ On NTSA eCitizen
Frequently Asked Questions (FAQs) On NTSA eCitizen
Why should I sign up with eCitizen?
Signing up with eCitizen allows you to apply for government services and pay online.
How do I sign up with eCitizen?
You need a Single Signon account to sign up with eCitizen. Click on the “Login” link at the top right corner of any page and you will be led through simple registration steps.
How do I login to eCitizen?
Click on the “Login” link at the top right corner of any page and sign in with your Single Signon.
I have lost my ID and I do not have the number, how can I open an ecitizen account?
To register, ID number is mandatory for Kenyan Citizens and Foreign Certificate Individual number for non citizens, Visit Huduma Centre to apply for another ID and department of Immigration for your Foregner Certificate
I lost my driving license, I have no copy and no ref. no.can I get replacement?
Yes you can step 1 send sms with Word DL to 22430 to subscribe to NTSA services, step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL.
Functions of NTSA Kenya
The National Transport and Safety Authority (NTSA) is a government agency in Kenya that is responsible for regulating the transport sector. The NTSA was established in 2012 by an Act of Parliament.
Here are some of the functions of the NTSA:
** Register and license motor vehicles. The NTSA is responsible for registering and licensing all motor vehicles in Kenya. This includes cars, motorcycles, buses, and trucks.
** Inspect motor vehicles. The NTSA is responsible for inspecting motor vehicles to ensure that they are roadworthy. This includes checking the vehicle’s condition, its tires, and its brakes.
** Issue driving licenses. The NTSA is responsible for issuing driving licenses to qualified drivers. This includes both private and commercial drivers.
** Enforce traffic laws. The NTSA is responsible for enforcing traffic laws in Kenya. This includes issuing tickets to drivers who violate traffic laws.
** Investigate road accidents. The NTSA is responsible for investigating road accidents in Kenya. This includes determining the cause of the accident and recommending ways to prevent future accidents.
** Promote road safety. The NTSA is responsible for promoting road safety in Kenya. This includes conducting public awareness campaigns and developing road safety policies.
View Comments (37)
I am glad for your services, I am just to be assisted, that my Driving License is ready and I was told to collect at your headquarter.
Why are we being charged for document validation? This is extortion considering license fees have already been paid.
I have a DL but after I send an SMS to NTSA it is not reflecting. What should I do to update my DL?
VERIFICATION OF MY DL.
ID Number : 1680318
DL reference Number : 925496
I UNDERSTOOD THAT ONE HAS TO REGISTER HIS/HER DRIVING LICENSE WITH NTSA WHETHER IT IS VALID OR NOT BY 31ST DECEMBER 2016. IS IT TRUE AND IF SO HOW ONE IS GOING TO DO THE REGISTRATION?
I RENEWED MY DRIVING LICENSE ON 10TH SEPTEMBER 2015 FOR 3 YEARS UPTO 9TH SEPTEMBER 2018. BUT WHEN I SENT A SMS ON 22846 TO KNOW THE STATUS OF MY LICENSE IT SHOWED NOT VALID. HOW DO I GET IT RIGHT? I AM AWAITING TO HEAR FROM YOU THE SOONEST.
I am also having the same problem. Therefore cannot renew my Driving License.
My DL online renewal and mpesa payment is successful. How do I access the slip for printing? I am being asked for ref no. Where do I get it?
I did my driving test yesterday but I don't know the result, How can I know?
How do I change my name details on my drivers license if they have been wrongly entered?
NTSA has no records. Just get to their offices at KRA. They will put you in the system and you can renew online,for MPESA transactions,the guidelines are clearly indicated on the portal. I did renew mine for 3yrs,the process was swift after NTSA uploading my details into the system. Once you make payment the system responds to indicate success, and after that you get your renewal slip within 48 hrs latest.
When I try to make an application for renewing driving license, I receive a message like "No records found on server". What could be a problem?
We need answers and clarifications also, not only a list of Questions.
I want to know whether my driving license is valid..
What Will I do?
While renewing my driving license, after I apply it there are no records showing, please help me solve this problem
After registering on e-citizen I failed to get my driving license information on NTSA data and my license is valid.
I had an accident and I was the one who was wrong as I was driving,but nobody was hurt. But the other truck was damaged. We took the case to the insurance. My question is am I also supposed to get an abstract and my truck does not need any repair? Please help because I have never been in such a situation before.
HOW CAN I APPLY FOR MOTOR VEHICLE COPY OF RECORDS ONLINE?
PLEASE I NEED TO DO IT MYSELF WITHOUT GOING TO THE CYBER.
I've been trying to apply for DL renewal and I told my records cannot be found on server, and the SMS system is NOT working at all.
I have paid a defaced amounting 1050 for Samuel Ngunjiri Gachanja and you didn't sent the receipt for him. You have sent for Robert Odhiambo Waganda. I HAVE WITH THIS ACCOUNT TO 206206. MY NO IS IIJ025. PLEASE SEND ME A RECEIPT.
I am disappointed with this service. NTSA!!! Please streamline your call centre. No one answer the phone numbers given.
i applied for a pdl on monday 7/12/2015, paid all the cash but it did not reflect back.
i need help since i am to use it to apply for my exam.
HELP!!!!
The system says my record can not be found. My Driving reference number is C704719
Please Help
I did my exam first week of the year 7/1/2015 and I never got my driving license
WHY DO YOU TAKE LONG TO VALIDATE ONES DL once renewed using sms no:22430
I have gone all the process of renewing my DL (3 years)using e-citizen including paying via mpesa but I can't get a slip to print. What do I need to do?
The moble Number given by nsta in ecitizen on Driving Licence noline Renewal is not working. I have tried to call several times and no body ever answered the call. please advice.
My driving license is coming with error. So assist me to put in the system
I want to renew my dl online and no records found in ntsa portal serve .coc 1673189
Am trying to renew my driving license but i can't get my details on the NTSA portal.
I have paid for my license renewal and I cant find the slip to print
I have paid the money through mpesa and still cant print!
What can I do?
What kind of services are these?
No records on server. What is the procedure to correct this error because I need to renew my DL
I would like to renew my DL but I don't know the mpesa pay bill number. Please assist
I tried to renew my DL on e-citizen.I paid using Mpesa and received a confirmation from safaricom,for the payment. But the ecitizen did not confirm the payment! After two days when I login there was a message of incomplete transaction. When I tried to complete, I was taken back to the payment part?!!
What should I do to get back my money?
What is the ref no on my driving license? I have tried all the nos but they are not working. I cant print the slip
I lost my driving license, I have no copy and no ref. no.can I get replacement?
Yes you can step 1 send sms with Word DL to 22430 to subscribe to NTSA services, step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL.