Organization : Malta Competition & Consumer Affairs Authority
Type of Facility : Motor Vehicle Repair Garage Certification Scheme
Country: Malta
Website : https://www.mccaa.org.mt/
Motor Vehicle Repair Garage Certification Scheme :
Certification of Motor Vehicle Repair Garage Management Systems to sM
Introduction:
Maltese Standard SM 1400:2013 on “Motor Vehicle Repairs – Repairers Management System- Requirements” outlines the minimum requirements for a repairer wishing to demonstrate a best-practice approach to vehicle repairs and to continuously strive to obtain a high level of repair consistency and customer satisfaction.
Related : Center For Development Research & Training CDRT Research Assistants Scheme Malta : www.statusin.org/8707.html
Scope:
This Maltese standard specifies requirements for a vehicle repair facility to (a) demonstrate its ability to consistently provide a service that meets customer and applicable regulatory requirements, and (b) aim to enhance customer satisfaction.
Approved Garages:
MCCAA is implementing an Approved Motor Vehicle Repair Garage Certification Scheme as agreed with Malta Insurance Association. Approved Garages under this Scheme are inspected on a regular basis against the requirements of SM 1400:2013.
Certification:
SMI Certification Unit offers certification against the Maltese standard SM 1400:2013 with the aim of ensuring the adoption of best practice and a consistent level of repairs to motor vehicles especially following accidental damage. Interested parties are invited to write to the Head of Standardization on e-mail certification AT mccaa.org.mt or correspond by mail at the following address:
Head of Certification:
Standards and Metrology Institute
MaltaCompetition and Consumer Affairs Authority
Mizzi House,
National Road
Blata l-Bajda HMR9010
Malta
Environmental Management Systems To ISO 14001 :
How To Get Certified & The Certification Process
** SMI Certification offers its certification service against the internationally renowned standard for Environmental Management System ISO 14001:2004. Our certification system is built on the following processes:
1. Application :
** Applications are received preferably fax, e-mail, post.
** All applications are reviewed and we check that we have all the information necessary before we provide a quotation.
** Applicants can request a further clarification to aid their decision making process.
** Quotations cover expenses involved during the three-year certification cycle.
** Applicants can proceed at their own pace to prepare to meet the requirements of ISO 14001:2015.
** When they are ready for assessment, the dates are arranged to suit our clients.
** SMI may offer a Gap Assessment if your company requires additional assurance of their readiness for the certification assessment.
2. Certification Audit :
The certification audit takes place in two parts :
1. Stage 1 – Audit (Stage 1)
2. Stage 2 – Audit (Stage 2)
The Stage 1 Audit involves a desk audit of documentation which includes a review of :
** the proposed scope of certification
** the management Manual and supporting documentation
** the way the system has been implemented
** the commitment, objectives and policies of management
** the key management elements (internal audits, complaints and management review)
** site specific activities
** regulatory and legal requirement
** Environmental Aspects and Impact Assessments
** and an on-site visit to witness the readiness of the organization for the Stage 2 Audit.
** After a stage 1 audit, a report is issued to identify the degree of readiness and give time to the client to improve the quality system before the Stage 2 Audit.
** The Certification Stage 2 Audit (Initial Certification) involves a full review of the company’s implementation of their Management System.
** The duration of the audit allows a detailed review of records and documents used to provide evidence of the organization’s Environmental Performance and that processes are controlled and have predictable outcomes. The outcomes of the processes need to show that they meet customer expectations as well as the objectives and policies set by the organization’s management.
** SMI Certification will issue an audit report at the end of the Stage 2 Audit as well as a recommendation for the outcome of the audit.
However, before proceeding to grant certification, the applicant has to analyze any major/minor issues raised and, for each :
** identify the cause of the issue,
** advise how the issue has to be corrected, and
** show what was changed in the management system to eliminate or reduce the risk of the same issue reoccurring
** If there are major issues raised, it might be necessary to re-visit the site to ensure satisfactory closure.
** When SMI Certification receives a satisfactory response from the applicant, the file is independently reviewed by SMI Certification Board who takes the decision whether or not to award the Certificate.