www.statusin.org

Organization : National Water Supply & Drainage Board
Type of Facility : Online Water Bill Payment
Country: Sri Lanka

Website : https://www.waterboard.lk/

Online Water Bill Payment :

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Related : National Water Supply & Drainage Board New Water Supply Connection Sri Lanka : www.statusin.org/9131.html

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Frequently Asked Questions:
My water bill is too high:
Reasons for High Water bill There may be several reasons for high water bill.
** High consumption. (see tariff for more details)
** An Internal leak.
** There may be meter defects.
** There may be an illegal connection after water meter.

Solution:
Close all the appliances & check whether your meter is still running on. If it happens you can make sure that there is an internal leak in your system or there may be an illegal connection. Therefore it is advisable to repair the leak immediately. If there is an illegal connection it is advisable to inform the relevant Area Engineer immediately.

Why pipe born (NWS&DB) water is safer than well water?:
NWS&DB applies a systematic Water Treatment process to produce portable final water free from pathogenic organisms and chemical contaminants according to the SLS limits for the safety of health.

What I do if my pipe water looks muddy and smelly for long period and unusual? :
Collect the sample immediately in to a clean glass/ plastic bottle and Contact one of the closer NWS&DB laboratory.

How to disinfect the well water?:
Consult one of the Chemist – NWS&DB in your area for the correct doze and the

My well water is good for drinking or not? :
Consult one of the Chemist – NWS&DB in your area.

What are the tests to be done to confirm the quality of the drinking water?:
Bacteriological quality and physical and chemical quality.

How to get tested my well water sample for microbiology? :
Contact one of the closer Laboratory in your area to get a sterilized bottle and the sample collecting instructions testing rates given the website.

How to get sample for Physical / Chemical parameters?:
Contact one of the closer Laboratory in your area and collect the sample in Clean glass/plastic bottles around 2 L capacity and the sample collecting instructions.

How long take to issue a drinking water quality test report? :
About 7 working days.

How to get test the Toxic materials in the water? :
Contact one of the Chemists in Central Laboratory – Ratmalana.

What are the toxic materials can be tested from NWS&DB laboratories? :
Go to the detail toxic parameters in the website.

How to get test report for wastewater discharge to environment? :
Contact one of the wastewater testing laboratory for the payment with transport cost and they will arrange the sampling within 1 week after the payment.

How long take to issue wastewater quality report? :
10 days from sampling date.

Can we use rain water for drinking water? :
Rain water can be used mainly for washing purposes and for Drinking need some purification and consult Chemist – NWS&DB in your area.

How to maintain the Drinking water Wells? :
Keep clean the surrounding and allow the spill water to drain properly without stagnation. Get the quality test report annually.

How to obtain Water / waste water quality laboratory training facilities? :
Can be obtained from Central Laboratory for University graduates and consult Chief of Laboratory services at Central Laboratory – NWS&DB.

How to obtain consultancy service for water quality related matters? :
Consult relevant Chemists in your area.

National Water Supply & Drainage Board:
Galle Road, Ratmalana, Sri Lanka
Tel: +94 | | 2638999(hunting), +94 | | 2611589, +94 | | 2637194
Fax: +94 | | 2636449
Email: gm@waterboard.lk