Organization : eThekwini Municipality
Type of Facility : View Municipal Account Balance & Water Connection Request Status
Country: South Africa
Website : durban [dot] gov [dot] za
How To View Durban Water Connection Request Status?
To View Durban Water Connection Request Status, Please enter your water connection number and press the submit button to view the status of your water connection.
Related / Similar Service : eThekwini Durban Pay Council Bills
The Water Department is committed to providing customers with information which facilitates service delivery. To facilitate this process the Water Department has developed an application to assist customers in finding out the status of their water connection applications.
How To View Municipal Account Balance?
Unrestricted access to the View Municipal Account Balance function is no longer available to the general public for consumer privacy reasons. The function view will only be available for consumers registered with eServices.
Go to the official website of eThekwini Municipality then click on the Online Tools link in the menu bar and select the View Municipal Account Balance link.
It will redirect to you to the eServices portal. Provide your Login details to access the service
What is e-Services?
e-Services is a self service facility that eThekwini Municipality offers to Individuals, Companies and Organisations.
It currently offers :
** Up to date account information
** Delivery of accounts by email
** Copy of previous accounts
** Further functionality will be added shortly
How to use the system :
** Register your Profile
** Link Accounts to your Profile
** All facilities are available for accounts that are linked to your Profile
** NB. It is important to respond to any activation email sent by the e-Services system.
How to Link your accounts to your profile :
** Accounts will only be linked to your profile if the ID number/Company reference number you provided in
** your Profile is the same as the account holder number held in the Revenue Management system.
** If you have a problem linking your account please Contact our Customer Care Centre
If you have any other queries, please don’t hesitate to contact our Customer Care Line on 0313245000
Contact Us
Please use the following contact details to contact us.
Phone Customer Care Line on 031 324 5000
Fax Number 031 324 5111
Email Customer Care Line on revline AT durban.gov.za
Office Hours :
Monday to Friday 07:30 to 16:30
Saturdays 07:30 to 11:30
Walk-In Centres
Prior Road Head Office :
3 Prior Road, Durban
Weekdays: 07h15 – 15h30
Saturdays: 07h30 – 11h30?
Verulam Sizakala Customer Care :
151 Wicks Street, Verulam
Weekdays: 07h30 – 15h30
Saturdays: 07h30 – 11h30
Pinetown Sizakala Customer Care : (Civic Centre)
60 Kings Road, Pinetown
Weekdays: 07h30 – 15h30
Saturdays: 07h30 – 11h30
Key Contact Numbers :
** 24 hour Faults (SMS only) – 43554
** WhatsApp Water Reporting Line – 073 148 3477
** 24 hour Faults – 080 13 13 013 (Toll free for fixed line calls)
** Account Queries – 080 13 13 013
** Water Pollution Complaints and Emergencies – 080 13 13 013?
** Email address – Eservices AT durban.gov.za
Top Level Management Contact Details :
All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)
Head Office:
3 Prior Road,
Durban – 031 311 1111
Head Office Fax – 031 311 8699
Head Office Address :
P.O. Box 1038
Durban 4000 South Africa
View Comments (11)
I have not get my June statement, please send it soon. My account number is 83460130021. This is urgent.
How can I access e-service portal? The given address, eservices.durban.gov.za, does not open.
Portal for all types of services is available in the below link.
durban.gov.za/City_Services/Pages/default.aspx
I HAVE NOT RECEIVED UTILITY BILL FOR THE PAST TWO MONTHS AND FIND IT DIFFICULT TO GET FLORENCE MKHIZE. COULD YOU PLEASE RECEIVE LIGHT BILLS FOR MAY & JUNE AND WOULD APPRECIATE RECEIVING ALL MY BILLS VIA EMAIL?
I would like to receive my bill via Email for my account Number 66739200361.
P. Naiddoo
73 Iris Avnue
Kharwastan
Chatsworth
4092
I would like to receive my bill via Email for my account Number 8346132003.
MT Smith Stand no/ Erf 2023
51 Clark street
Queensburgh
I'm having problems with e-service. It says site can't be reached. Can you guys please tell me why because I need to view my statement.
I am registered for e-service. I've been viewing my accounts online, but now I cant. I need to know whether this service had discontinued.
Our account no is 311 2630 0088.
We expect to use three times our March water consumption as we will be High Pressure Hosing our tennis courts. Who do we advise?
Chris du Plessis - Treasurer - Windsor Tennis Club.
I would like to find out where to leave my water reading, as my daughter did not know what to do when they came. My account is 833 1355 8114 and the ID is 620715 5076 081. My water reading is 4791 9584. Where and to whom can I phone as when I dial 080 131 3013 they say I must consult my telephone directory as I am not in the area.
You can register for e-services in the below link.
eservices.durban.gov.za