Organization : Al Ain Distribution Company
Type of Facility : New Water Connection
Country: United Arab Emirates
Website : http://www.aadc.ae/en/pages/New_Water_Connection.aspx
AADC New Water Connection
Linkage of premises with water connection/connection of water service for new premises
Related : Al Ain Distribution Company New Power Connection Application United Arab Emirates : www.statusin.org/9142.html
Process description:
** Submission of application with required documents for water connection.
** Obtaining appointment for inspection.
** Completion of inspection & approving plans from concerned department.
** Informing client for payment of required fees.
** Commencing work on water line connection.
Special conditions:
Electricity service must be connected before water connection.
Water connection size varied based on family members.
Fees
Cost of water connection verified based on connection size & length of line after completing all the procedures
Service Inquiry:
AADC Contact Center (8009008) 24 Hours / 7 days Applying for Service:
Technical counter , Al Saad Branch, Al Hayar Branch and Al Wagan Branch
Working hours: Technical counter & external branches during official working hours (7AM – 3 PM) from Sunday to Thursday
Service Availability: Individuals & Corporate
Required documents:
** Letter from corporation / company / Authority
** Copy of Owner’s nationality entry
** House Maids Visas’ Copy (If Exists)
** Copy of site plan
** Copy of trade license
** Approval for tank location
** Account No.
Service Duration : 45 Days
Transfer Of Water Connection line:
Transfer of water connection line within premises (service available for empty plots prior to construction).
Process description:
** Submission of application for water connection line transfer with required documents.
** Obtaining appointment for inspection.
** Completion of inspection & approval form concerned parties.
** Informing client for payment of fees.
** Commencing of water line transfer.
Required Documents :
** Site plan
** Site clearance certificate
Service Duration : 5 Working Days
FAQ
When will I see the new bill?
If you have a standard bill you should receive it within the next few weeks, that is, when you normally get it.
Why are you advertising this new bill?
We want to let you know that new bills are coming so that you are not surprised when you see them.
Why are the utilities now in separate bills?
By having separate bills you get more information on each utility and an effective tool for you to manage your consumption.
Why are you giving this consumption information?
More information is power to you, the customer. We want to help you to make smarter choices about the water and electricity you use. Water and electricity are precious resources and need to be managed so that our children can enjoy what we have today.
Do I have to pay each bill separately?
Yes, though you can pay them together, and we can work with you to ensure it’s done as smoothly as before.
Will I get each bill on the same day?
Yes, water and electricity will be issued at the same time and in the same envelope.
Will this new bill change the water and electricity prices I pay?
No, the prices remain the same.
Where on the bill does it say what I have to pay (my due amount) this month?
The box that says “Total to Pay” is what you have to pay.
What does the actual cost mean?
The actual cost is what it actually costs to produce the water and electricity you use and get it to you. The actual cost of what you use is a lot more than what you pay for it. The actual cost is based on the cost for the whole of the Emirate, so we use the same figure for Al Ain and Abu Dhabi.
Can I print off my old bills in the new format?
Yes, you will be able to print off your old bills in the new format.