www.statusin.org

Organization : Federal Electricity & Water Authority
Type of Facility : Application For Water Connection Service
Country: United Arab Emirates
Website : http://www.fewa.gov.ae/en/Pages/default.aspx
Apply For Service: https://etihadwe.ae/ar/Pages/default.aspx

FEWA Application For Water Connection Service

Application by the customer or owner of premises to connect Water supply to the facility

Related : FEWA Application For Electrical Connection Service United Arab Emirates : www.statusin.org/9139.html

Customer Categories:
** Individuals
** Corporations / Businesses / Commercial
** Agricultural
** Industrial
** Governmental

Documents Required

** Application signed by the requesting party
** Civil Registration Book
** Emirates ID
** Land Ownership Certificate / Valid Land Ownership Layout if Drawings are temporary.
** Drawing approved by FEWA
** Building permission from Municipality
** Commercial License
** Land Clearance Certificate previously issued by FEWA
** Civil Defense Certificate (commercial, industrial and governmental projects)
** Official Letter from other authorities if required

Service Fees

According to the type of meter and whether the area is planned or unplanned.

How to Apply

*Application should be submitted by a Consultant approved by FEWAThe application is processed through the following phases

Submission of Application :

** The Inspector will check the installations and make sure they are compliant with the general requirements and regulations and will determine whether a connection can be given directly or a Network Improvement will be required
** Issuance of an estimated invoice;

The customer shall make the payment:
** Startof connection procedures by FEWA.
** Supplying the service to the facility

Service Delivery Channels

Channels for supply of Service:
1. Main Customer Services Centers:
Service Hours :
Sundays to Thursdays 7:00 A.M – 5:00 P.M
Ajman Center, DibbaAl Fujairah, Fujairah 7:00 A.M – 8:30 P.M
Saturdays: All main centers except Al Dhaidand Umm Al Quwain 8:00 A.M – 1:00 P.M
Time period for Application Submission : 10 minutes

2. Sub Customer Services Centers:
Service Hours : 7:00 A.M – 2:00 P.M
Time period for Application Submission : 10 minutes

Correlation between other services and procedures:
The application of water supply is related to:
Application for Approving Water Supply Drawings in all cases.

Correlation between Other Authorities:
The application needs approvals from the municipalities and Ministry of Public Works according to the regulations applicable in the relevant emirate and to the application.

Contact numbers to inquire about the submitted applications:
Toll Free No. 8003392
Working Hours: 7:00 A.M to 5:00 P.M. Daily
E-mail: cs AT fewa.gov.ae

Payment of Due Amounts :
** The customer should pay the due amount for the electricity and water consumption.

Customer Categories :
** Individuals
** Corporations / Businesses / Commercial
** Agricultural
** Industrial
** Governmental
Required Documents : None
Service Fees : The amount due for consumption as per monthly invoice
Channels for supply of Service :

How to apply and Procedures :
Phases for submitting the application according to the channel of application :
Service Center :
1.A Pay the due amount at the cashiers counter

2. eServices and Smart Phone Service :
A Selecting the Payment Service to pay the due amount.
B The reconnection fees will be added to the bill.

3. Correlation between Other Services and Procedures
A.Application for Payment of Due Fees is correlated to:
B. Continuity of electricity and water services.

Service Regulations :
** Due amount should not exceed the security deposit amount.

Head Office :
PO Box : Dubai – 1672
Email : cs AT fewa.gov.ae
Phone Number : 04 / 2315555
FAX : 04 / 2576070

Ajman :
PO Box : Ajman – 39
Email : cs.ajm AT fewa.gov.ae
Phone Number : 06 / 7111111
FAX : 06 / 7484224

Umm Al Quwain :
PO Box : Umm-Al- Quwain – 79
Email : cs.uaq AT fewa.gov.ae
Phone Number : 06 / 7111402
FAX : 06 / 7646404

Dhaid :
PO Box : Dhaid – 1241
Email : cs.dhd AT fewa.gov.ae
Phone Number : 06/ 7111888
FAX : 06 / 8822455