Organization : Southern California Gas Company
Type of Facility : Paying Your Gas Bill
Country: United States of America
Website : http://www.socalgas.com/billing/credit-debit.shtml
Paying Your Gas Bill :
Credit and Debit Card Payments:
To pay your gas bill with a credit or debit card you will need to pay through BillMatrix, an independent service provider.
Related : Virginia Natural Gas Pay Your Bill : www.statusin.org/9199.html
BillMatirx accepts electronic check, debit/ATM card and MasterCard® or Visa® payments seven days a week, 24 hours a day. Southern California Gas Company (SoCalGas®) does not charge for this service. BillMatrix charges a convenience fee of $1.50 for each transaction.
Pay online with your credit or debit card » BillMatrix*
To pay by phone, call BillMatrix » 1-800-232-6629
Bill Matrix accepts the following types of payments:
Credit Cards BillMatrix accepts MasterCard and Visa credit card payments only
Debit/ATM BillMatrix accepts debit/ATM cards that are supported by NYCE, PULSE, ACCEL and STAR point-of-sale payment networks
Electronic Checks
BillMatrix accepts all electronic checks
Please note that some companies are soliciting our customers to pay via credit card for a fee. BillMatrix is the only provider of this service under contract with SoCalGas and does so for a flat fee of $1.50.
* By clicking the link, you will leave socalgas.com and transfer directly to the website of a third party provider which is not part of Southern California Gas Company. The Terms and Conditions and Privacy Policy on that website will apply.
Paying By Direct Debit:
How does Direct Debit work?:
Once you’re enrolled in Direct Debit, your monthly payment is automatically deducted from your designated checking or savings account 10 calendar days after your statement is mailed to you.
Is there a fee to participate?:
There is no charge from The Gas Company to participate; however some financial institutions may charge a fee for electronic fund transfers or other actions. Please check with your financial institution regarding any fees that may apply.
Who is eligible to sign up?:
The Direct Debit payment option is available to residential and business customers of The Gas Company whose accounts are in good standing and have no more than (1) returned check within the last 12 consecutive months.
After I’m enrolled, how do I change or update financial institution information?:
As a registered My Account online user, you can view and edit your financial institution information instantly at My Account.
To update or edit such information for Direct Debit from My Account,:
Select the “View and Pay my Bill” tab;
Select “Manage Bank Information.”
If you are unable to use My Account, please call us at 1-877-238-0092 to request a change form.
What happens if a payment request is rejected?:
Payments may be rejected by your financial institution due to insufficient funds, closed/unauthorized accounts, or for other reasons. Check with your financial institution for possible fees it may impose. If your payment is rejected, The Gas Company will charge a $7.50 processing fee on your next gas bill. The Gas Company reserves the right to terminate your participation in any of these programs if your payment is rejected more than once within any 12 month period.
How do I discontinue my participation in Direct Debit?:
You may cancel your participation in Direct Debit by calling 1-877-238-0092 and asking to be removed. Termination for Direct Debit customers will become effective within fourteen (14) calendar days after we receive your notification. Or if you’d rather change from Direct Debit to online, simply sign up for automatic recurring online payments and your Direct Debit enrollment will be cancelled to prevent duplicative payments. After your first automatic recurring online payment, you’ll receive a monthly e-mail, letting you know that your bill is ready to be viewed and paid online.
The Gas Company may modify or terminate any or all services or features of these electronic payment programs at any time without notice. The Gas Company has no responsibility for any failure or error in Direct Debit, including, without limitation, any interruption, omission, mistake, malfunction or delay related thereto. No indirect, consequential, punitive or special damages will be assessed against either party in connection with these electronic payment methods.
Paying By Phone:
How does Pay by Phone work?:
Once you’re enrolled in our Pay by Phone payment options, call our toll-free number each month, any day up to including the bill due date, to authorize a payment from your checking account.
The toll-free Pay by Phone telephone number is 1-800-427-2700.
Is there a fee to participate in these electronic payment methods?:
There is no charge from The Gas Company to participate; however some financial institutions may charge a fee for electronic fund transfers or other actions. Please check with your financial institution regarding any fees that may apply.
Who is eligible to sign up?:
The Pay by Phone payment option is available to residential and business customers of The Gas Company whose accounts are in good standing and have no more than (1) returned check within the last 12 consecutive months.
After I’m enrolled, how do I change or update financial institution information?:
As a registered “My Account” online user, you can view and edit your financial institution information instantly at My Account.
To update or edit such information for Pay By Phone from My Account,:
Select the “Other Services” tab;
Select “Update Pay By Phone Banking Information.”
If you are unable to use My Account, please call The Gas Company at 1-877-238-0092 to request a change form.
What happens if a payment request is rejected?:
Payments may be rejected by your financial institution due to insufficient funds, closed/unauthorized accounts, or for other reasons. Check with your financial institution for possible fees it may impose. If your payment is rejected, The Gas Company will charge a $7.50 processing fee on your next gas bill. The Gas Company reserves the right to terminate your participation in any of these programs if your payment is rejected more than once within any 12 month period.
How do I discontinue my participation in Pay by Phone payment?:
If you wish to be removed from the Pay by Phone payment service simply discontinue making Pay by Phone payments and pay either online, by mail or in person at an authorized payment location or branch office.
The Gas Company may modify or terminate any or all services or features of these electronic payment programs at any time without notice. The Gas Company has no responsibility for any failure or error in Pay by Phone, including, without limitation, any interruption, omission, mistake, malfunction or delay related thereto. No indirect, consequential, punitive or special damages will be assessed against either party in connection with these electronic payment methods.