Reply To Customers Inquiries United Arab Emirates : Ministry of Finance

Organization : Ministry of Finance
Type of Facility : Reply To Customers Inquiries
Country: United Arab Emirates

Website : https://mof.gov.ae/

Reply To Customers Inquiries:

Service Name:
Reply to customers inquiries

Related : Ministry of Finance Issuance of New Government Client Card UAE : www.statusin.org/10238.html

The Department responsible for the service:
The department of Institutional Excellence

Service Description:
Reply to the customers who have provided written or oral statement to the Ministry, in which they express their desire to clarify information related to Ministry’s work means or procedures, for the purpose of facilitating the process of dealing with Ministry’s procedures.

Requirements to get the service:
Phone number
Email address.

The documents required:
None, no documents are required

Steps/ Procedures for service provision:
** The customer sends his/her inquiry through the communication channels (Email).
** The department communicates with the concerned department to answer the inquiry.
** The concerned department should respond back to the excellence department on the inquiry.
** Communicate with the customer through the communications channels, to respond back to his/her inquiry.

Service locations/places:
The Office of the Ministry in Dubai and Abu Dhabi

The proportion of Service automation:
100%

The target audience:
** Local
** Residence
** Visitor

The entity of service applicant:
** Individual
** Government
** Private

Service Repetition: Daily
Execution time and the time for receiving the service: 2 working days
Service Submission Channel: Electronically
Service Delivery Channel: Electronically
Service Fee: There is no fees

Requirements to get the service :
** To apply for the service, you must have an email and an account on the system

Registration :
** This services doesn’t require a registration on the ministry website

Required Documents :
** This service does not require any document submissions

Employee in charge / alternative employee
Employee in charge: Salman Aflatoon
Alternative employee: Reem Al Shamsi

Service provider direct number:
Employee in charge: 043110602
Alternative employee: 043110623

Email address for communication:
Employee in charge: Snaflatoon AT mof.gov.ae
Alternative employee: rmalshamsi AT mof.gov.ae

Reply to Customer Complains :
Definition :
** This service deals with receiving customers’ feedback, complaints, and any level of dissatisfaction with the way services are provided during or after the course of proceedings. Feedback ensures performance can be improved customer satisfaction and happiness levels can be increased through positive communication.

Duration of service provision : 7 Working days
Location of service provision : Website or Smart phone application
Target Audience :
** It is provided to all customers, whether institutions, companies, citizens, residents or visitors.
Requirements to get the service :
** To apply for the service, you must have an email and an account on the system

Registration :
** This services doesn’t require a registration on the ministry website

Service Fees : There is no Fees
Required Documents :
** This service does not require any document submissions

Service implementation procedures/steps :
** The customer apply his complaints through one of the available channels
** The complaint is received then we inform the customer that his complaint has been arrived and ask about if the complaint is true
** The complaint is reviewed and examined by the concerned department in order to solve the matter and take the appropriate corrective actions.

** The concerned department informs the Department of Institutional Development and Excellence about the actions taken.
** Inform the customer by the solution and asking him about his satisfaction
** closure of the complaint.