Emirates Quality Mark EQM United Arab Emirates : ESMA

Organization : Emirates Authority For Standardization & Metrology
Type of Facility : Emirates Quality Mark EQM
Country: United Arab Emirates
Website : http://www.esma.gov.ae/en-us/Services/Pages/Quality-Mark.aspx

ESMA Emirates Quality Mark EQM

Service Code:
The process of achieving the license to use the Emirates Quality Mark involves a comprehensive evaluation of the product as well as the quality system used by the manufacturer in production through testing, inspection.

Related : ESMA Issuance of Conformity Certificate of Organic Products UAE : www.statusin.org/10325.html

Service Description

The Emirates Quality Mark is a mark of conformity granted to the products that can demonstrate compliance with the relevant UAE National Standards, Regional and/or International Standards and are manufactured by an organization implementing an effective Quality Management System to ensure continuous compliance.

Target Audience:
Business sectors
Traders and Manufacturers

Terms & Conditions

1. This application is an acknowledgement that the product will continuously comply with applicable
2. UAE/GSO/ISO/Internationally recognized standards and technical requirements of ESMA.
3. The Applicant allows ESMA Authorized personnel to conduct on-site/factory assessment and it give ESMA authorized personnel a full authority to verify the compliance of the product.

4. The applicant agrees to provide ESMA with all information related to the product including its status in the market, product complaints.
5. Certificate of Conformity issued after reviewing/evaluating the contents of this application shall be valid for one year and shall be renewed at least one month before the end of validity.

6. This application is valid for six (6) months from date the application was made. Application shall expire if no assessment is conducted or if the requirements for product registration were not completed.

7. Fees paid are non-refundable
8. ESMA reserves the right to subcontract any activities related to the evaluation of the product. Any objection from the applicant/manufacturer shall be communicated to ESMA before submission of this application.

9. ESMA will keep all information provided as confidential, and the certification activity will be conducted in an impartial and non-discriminatory manner. Any perceived risk to impartiality shall be communicated by ESMA and the applicant.

10. ESMA-CAD can decline to accept an application or maintain a contract for certification from a client when fundamental or demonstrated reasons exist, such as the client participating in illegal activities, having a history of repeated non-compliances with certification/product requirements, or similar client-related issues.

11. Complaints, appeals, disputes or suggestions relevant to this application shall be reported to ESMA in writing to follow the ESMA internal procedure.
12. The applicant shall inform ESMA of any changes made to the product and/or its components which may make the product differ in design/performance/type from the products declared in this application.

13. The applicant also agrees to inform ESMA of any subcontracted/outsourced process in the production that will affect the conformity of the product.

Service Steps & Procedures

1- Submit the Apllication with required documents with service charges
2. Review documents and conformity assessment body by technicians
3. Field visit by technicians Authority
4. Awarded the quality mark of the product and charging with receiving the certificate from the customer service center

Service Required Documents

1. Application Form. Application from an applicant shall be signed by both the applicant and the manufacturer of the product if the applicant is different from the Manufacturer. By signing the application form, the applicant and the manufacturer agrees to comply with this General Rules and with the Specific Technical Requirements for the product covered by the Certification process

2. Separate applications shall be submitted for each product type or group of products that refers to a different Technical Requirements
3. Valid Trade / Industrial License

4. Vicinity Map of the company and its warehouse where the product is stored.
5. Quality Manual, Quality Plan and other documents as defined in the specific Technical Requirements

Service Direct Contact:
Working hours : 7:30 – 2:30 from Sunday to Thursday

Conformity department:
Phone number: 600565554
Email: Customercare AT esma.ae

Service Branches:
Customer service centre – AbuDhabi
P.O.Box 2166, 15th Floor, Al-Khazna Tower
Al-Najda St., Abu Dhabi – UAE
Tel.: 600565554
Fax: +97126715999

Customer Service centre – Dubai:
P.O.Box 48666, Business Avenue Building
Etihad Road, Deira, Dubai – UAE
Tel.: 600565554
Fax: +97142944428?

Service Required Time:
Within 30 working days