Make a Complaint New Zealand : Real Estate Agents Authority REAA

Organization : Real Estate Agents Authority
Service Name : Make a Complaint
Country: New Zealand

Website : http://www.reaa.govt.nz/Complaints/MakeAComplaint/Pages/Makeacomplaint.aspx

Make a Complaint :

The Real Estate Agents Authority is responsible for dealing with complaints about licensed real estate agents. Contact us if you have a problem with an agent.

Related : Real Estate Agents Authority New Zealand Renewing Your Licence : www.statusin.org/6897.html

We cannot intervene in a transaction – such as stopping a sale going through. You should consult your lawyer about this.

We also do not deal with any disputes regarding property management, unless the property manager is a licensed real estate agent and the behaviour could be misconduct. If you think this is the case, please give us a call to discuss before you make your complaint.

If you are a tenant wanting to complain about your property manager, you should contact the Ministry of Business Innovation and Employment.

If you are a landlord you should contact the Disputes Tribunal.

Call us or fill in a complaint form:
You can either call us on 0800 367 7322 or 04 471 8930 to discuss your concerns about an agent or complete and send us a complaint form.

You can also complain directly to the agent or agency:
Real estate agencies are required to have written in-house procedures to deal with complaints. We encourage you to talk about your complaint to the real estate agency concerned as this may be the quickest and easiest way to resolve the issue.

You can either raise your complaint with us or take it up with the agency first and contact us if you are not satisfied with the outcome.

Remember you can contact us at any stage about your complaint.

When should a complaint be made?:
A complaint can be made about an agent if they have not complied with the Real Estate Agents Act 2008, the associated Regulations or the Code of Professional Conduct and Client Care.

The Code of Professional Conduct and Client Care (Code of Conduct) sets out the standards of professional competence and conduct that agents must follow. This can help you decide whether to make a complaint.

If you are not sure whether to make a complaint, just give us a call to discuss your concern.

If you decide to make a complaint:
Then we will assess the complaint and make a decision about the best way to deal with your complaint.

Rules :
** These Rules make up the Real Estate Agents Authority code of professional conduct and client care. The Rules were made by the Authority1 and notified in the New Zealand Gazette. The rules set minimum standards of conduct and client care that licensees are required to meet when carrying out real estate agency work and dealing with clients

Duty to report misconduct or unsatisfactory conduct :
** A licensee who has reasonable grounds to suspect that another licensee has been guilty of unsatisfactory conduct1 may make a report to the Authority.

** A licensee who has reasonable grounds to suspect that another licensee has been guilty of misconduct2 must make a report to the Authority.
** A licensee must not use, or threaten to use, the complaints or disciplinary process for an improper purpose.

Duties and obligations of agents :
Promoting awareness of rules :
** An agent who is operating as a business must display these rules prominently in the public area of each office or branch, and provide access to them on every website maintained by the agent for the purposes of the business.
** A licensee must make these rules available to any person on request.

Supervision and management of salespersons :
** An agent who is operating as a business must ensure that all salesper sons employed or engaged by the agent are properly super vised and managed.

Contact Address :
The Real Estate Agents Authority
Our temporary office: Level 3, 3 The Terrace, Wellington
Our office at Level 2,
10 Brandon Street is closed following the Kaikoura earthquake.

Mail :
PO Box 25371 Featherston? Street
Wellington 6146
New Zealand
Phone : 0800 367 7322
Fax : (04) 815 8468.