DEWA Dubai Electricity & Water Connection Getting Procedure
Name of the Organization : Dubai Electricity and Water Authority
Type of Facility : Electricity & Water Connection Getting Procedure
City : Dubai
Country : United Arab Emirates
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Website : https://www.dewa.gov.ae/default.aspx
Related : DEWA Dubai Online Electricity & Water Bill Payment : www.statusin.org/1792.html
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Getting Electricity and Water Connection :
Offline Procedure :
1. Letter Submission :
Send proposal of load arrangement (SLD) for review to DSD with the required attachments.
For online access assistance, kindly contact 04-5066371 at Hudaiba Office.
Make sure to include the following information :
owner name/type of project/consultant information including fax and contact phone/plot no./area
Contact Department :
Connection Services Department (Al Hudaibah)
2. Approval of Location and Size :
After reviewing the submittal, if no comments were found, a reply from DEWA accepting the location & size of control room will be sent through fax.
Contact Department :
Connection Services Department (Al Hudaibah)
Online Procedure :
1. Online Application Submission :
Fill-in the online application form with required information and submit the form. On successful submission, a reference number will be provided.
2. Application Status Tracking and Notifications :
Customer will receive SMS and e-mail notifications regarding the progress of the application (submission, revision, approval, etc.) In addition to notifications, the status of the application can also be tracked online through the tracking page of the e-service.
3. Application Revision :
Getting electricity application can be revised once the estimate is issued to the customer by using revision option.
4. Service Delivery :
Once the technical documents are approved, A notification will be sent through SMS or email, DEWA estimate will be issued to the customer and notification for further coordination for technical inspection requirements, etc., up to release of power/water connection will be sent through the web site.
Apply Online : https://crm.dewa.gov.ae/irj/portal/anonymous
Attachment Information :
** Project Summary of Total Connected load/Max. Demand schedule (.pdf Format)
** MDBs/SMDBs Schedules (.pdf Format only )
** Single Line Diagram with proposed LV distribution and tariff metering (.dwf Format)
** Site setting lay-out and ground floor plan indicating location of substation, LV room (along with dimensional details of LV room, arrangements of LV Panels, MDBs, KWh meters etc..) (.dwf Format)
** Ground floor and/or typical floor plan indicating location of Electrical rooms/MDBs/SMDBs etc (.dwf Format)
** General arrangements of KWh meters in ground and/or typical floor electrical rooms (.dwf Format)
** Typical Load distribution schedule for final distribution board. (.pdf Format )
** Green Building Regulation implementation documents. ( .pdf Format only)
** Technical specification of Chiller/Motor loads and other documents. (.pdf Format )
** Premise details sheet ( .xls/.doc Format )
** Material requirements details ( .xls/.doc Format)
** Consultant confirmation letter(No wet area, above electrical room/DBs, Circuit breaker/circuit cables, UV relays, ELCBs etc) in DEWA’s prescribed format (.pdf Format)
** Affection Plan+Passport copy/Trade License copy (.pdf Format)
** DM Approved Thermal Load Calculation sheet
Customer Care Contact Center :
DEWA has launched a round-the-clock contact center to serve you even better. You can call us at anytime of the day on the following number +971-4-601-9999
I am writing on behalf of FCC Construction with Registration Request number 8584. Last Monday we entered into srm.dewa.gov.ae/irj/portal/anonymous in order to register our company (FCC Construction S.A.) IN DEWA’s SRM portal.
After provided all data, we got this message:
Thank you for your Registering with DEWA as Vendor, Your Registration Request Number is 8584 which will be used until the Vendor Registration Process Completed.
You will be shortly notified by E-Mail with the status of Registration Details (screenshot)
Today, Thursday 08/10/2017, we didn’t get the vendor number yet. We need this vendor ID and PW to upload and submit SWRO Plant in Jebel Ali Power Station Tender Documents along this week.
Yesterday (Wednesday 08/09/17) I’ve mailed customercare @ dewa.gov.ae with the same request.
Today I’ve also called +971-4-601-9999 and someone provided another number: +971 4 50 66 371, but this telephone is always engaged. I am not able to talk to anyone.
We are just concerned about if we are going to get this number on time, or if not, we would like to know which will be the way to proceed in that case.