Ombudsman Punjab Online Complaints Filing Pakistan

Name of the Organization : Ombudsman Punjab
Type of Facility : Complaints Filing
State : Punjab
Country : Pakistan

Website : http://ombudsmanpunjab.gov.pk/

Related : Ombudsman Balochistan Online Complaints Filing : www.statusin.org/2610.html

Ombudsman Punjab :

Office of the Ombudsman Punjab protects the rights of the people besides ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and suppressing corrupt practices.

The complaint can only be filed by an aggrieved person and, in case of his death, by his legal representative.

The Ombudsman may :
** on a complaint by any aggrieved person; or
** on a reference by the Government or the Provincial Assembly; or
** on a motion of the Supreme Court or the High Court; or
** on his own motion (Suo Moto),
** undertake any investigation into any allegation of maladministration on the part of any Agency or any of its officers or employees.

We can not do :
The Ombudsman does not have any jurisdiction to investigate or enquire into matters which :
** are subjudice before a court of competent jurisdiction on the date of the receipt of a complaint, reference or motion by him; or
** relate to the external affairs of Pakistan or the relations or dealings of Pakistan with any foreign state or government; or
** relate to, or are connected with, the defence of Pakistan or any part thereof, the Military, Naval, and Air Forces of Pakistan or the matters covered by the laws relating to those Forces.
** Similarly, the Ombudsman does not entertain any complaint by or on behalf of a public servant or functionary concerning any matters relating to the Agency in which he is, or has been, working, in respect of any personal grievance relating to his service therein.

How we do :
The following procedure is followed in handling the complaints :
** The day-to-day working of the Office, as such, does not invoke strict/orthodox procedural and legal formalities.
** A complainant can file his complaint either by post / e-mail or in person as per his/her convenience.
** The format of the complaint is not strictly laid down.
** It is normally registered on the day of its receipt and notice issued to the agency for submission of a report.
** There is no court fee. Likewise the appearance of counsels is also not required although the complainant has the right of being represented.

A complaint is required to comprise the following :
** The complaint on plain paper.
** Copy of the N. I. C.
** An affidavit on a plain paper regarding the veracity of the contents and the matter of complaint not being subjudice.
** Registration is not refused to incomplete complaints. The complainants are advised/approached to arrange the required documents. In case of any difficulty, the complainants have free access to the Hon’ble Ombudsman, the Secretary, Investigating Officers etc

Make a Complaint : http://ombudsmanpunjab.gov.pk/e-compliant

Does a complaint filed in the Office of the Ombudsman cost anything :
There is no cost to a complainant either for filing a complaint before the Ombudsman or during its investigation, except where expenses are incurred when the complainant may be called for joint hearing of the case. The complaint can be made on a simple piece of paper. There are no charges for providing a copy of the findings of the Ombudsman either.

Is there any time limit for lodging a complaint :
Section 10(3) of the Act provides that a complaint shall be made not later than three months from the day on which the person aggrieved first had the notice of the matter alleged in the complaint. However, the Ombudsman can condone the time limit if he considers that there are special circumstances and the delay was justified.