Ombudsman Balochistan Online Complaints Filing

Name of the Organization : Ombudsman
Type of Facility : Online Complaints Filing
Province : Balochistan
Country : Pakistan

Ombudsman Balochistan :

1: The office of Provincial Ombudsman for the Province of Balochistan has been established through Ordinance made by the Governor of Balochistan on 10th March, 2001 vide Balochistan Ordinance No.VI of 2001 “The Establishment of the Office of Ombudsman for the Province of Balochistan Ordinance 2001”.

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2: This Secretariat has exercised all out efforts to redress the grievances of complainants with a view to create awareness about the importance and performance of the Ombudsman Institution. For this purpose the redressed numbers of grievances are published in the leading newspapers. As most of the complainants approaching the Ombudsman Secretariat, are poor/downtrodden, therefore, it is a moment of pleasure for them when they are treated well-mannered in the office of Ombudsman about the progress of their cases. They are heard in person by Honorable Ombudsman or concerned Directors/Investigation Officers without any hindrance, which has built the confidence of general public on this Institution. This Secretariat actually works as a mediator between the complainants and Government Agencies in order to settle their issues amicably.

Presentation Of Complaints :
A complaint shall be made on solemn affirmation or oath and in writing addressed to the Ombudsman by the person aggrieved or, in the case of his death, by his legal representative and may be lodged in person at the office or handed over to the Ombudsman in person or sent by any other means of communication to the office.

Admission Or Rejection Of Complaint At Preliminary Stage
Where the grievance of a complainant against an Agency or its employee prima-facie amounts to mal-administration, and if the complaint is maintainable under the provisions of Ordinance, the same is admitted for investigation. Whereas, the complaint if found untenable under the provisions of Ordinance or does not require any investigation for any other reason, the same is rejected in liminie and the complainant is informed accordingly. Sometime merely forwarding a complaint to the agency has produced the rejoicing result.

Evaluation And Analysis Of The Information :
Evaluation and Analysis of the information is initially carried out by examining the recorded/written material gathered through complaint, response of the agency, rejoinder of the complainant and any other correspondence on record. In case of clarification of certain issues, personal hearing is fixed by the Investigating Officer calling complainant, the agency and any other person whose evidence is considered relevant to the issue, to reach a conclusion and frame a set of recommendations for decision.

Jurisdiction Of Ombudsman :
As prescribed in the Preamble of the establishment of the Ombudsman Ordinance 2001, the Office has been established for protection of the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through mal-administration and for suppressing corrupt practices. To accomplish the assigned mission, Ombudsman is empowered to undertake investigation into any of the allegations of mal-administration on the part of any agency or its officers and pass an order deemed appropriate under the Ordinance to redress the grievances, and if mal-administration is established,

He can take cognizance of allegation of mal-administration on:
a) a complaint by an aggrieved person, or
b) a reference by the Governor, or
c) a reference by the Provincial Assembly, or
d) a motion of the Supreme Court, or
e) a motion of the High Court, or
f) of his own motion

Decision/Recommendation :
In all cases where investigation is proposed to be closed at any stage of investigation and where a direction to the Agency or any of its officers or employees is or is not to be issued, the Investigation Officer prepares draft findings for the consideration of Ombudsman.The Ombudsman having received draft order may or may not agree with the conclusion of the investigation. If he agrees he passes order of decision/findings and not, may order further investigation for the clarification of some points or may call parties for hearing before him to ensure that the administrative justice may not suffer from any lacuna or doubt. A copy of the order/decision is communicated to the complainant and the agency concerned.