moic.gov.bh Consumer Protection Complaints Bahrain : Ministry of Industry and Commerce

Name of the Organization : Ministry of Industry and Commerce
Type of Facility : Consumer Protection Complaints
Country : Bahrain

Website : http://www.moic.gov.bh/En/Pages/Home.aspx

Consumer Protection Complaints

This service is provided by Ministry of Industry and Commerce.

Related : MOIC Bahrain Commercial Registration Renewal : www.statusin.org/4396.html

Submit Here : https://oservices.bahrain.bh/

This service can be used by customers to register complaints against defected products or supported items by the government only.

Procedure

** Click on the link given below.
** Click on “Submit Consumer Protection Complaint”
** Select whether you are raising an “Inquiry” or a “Complaint”

** Enter required details such as nature of complaint, complaint details and against who the complaint is raised
** Attach any supporting documents to the complaint
** Click “Submit”. Please retain your reference number for future tracking
** To view the status of your request, please click “Check Status of Complaint” from the main page

Contact :
Ministry of Industry and Commerce
Road No 1704 – Manama
P.O. Box 5479

Telephone : 17574777
Fax : 17530151

FAQs :
What is eCommerce?
​Electronic commerce, commonly known as E-commerce or eCommerce, is a type of commercial activity where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks.

eCommerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.

What are the benefits of eCommerce?
** facilitates exchanges because it works on linking production and distribution
** Creates jobs and reduces expenses
** Helps in the development of technical innovations

** Creates global marketing port for the vendor operating 24 hours a day
** Provides complete information about the product

** Opens the door for the buyer to compare and choose between different products and select the appropriate method of payment and shipping, and so on
** Reduces the importance of linking between time and space

** Quick access to customers
** Makes it easier to deal with competition using broad technical developments
** Accelerates the process of human development

​What do need to conduct eCommerce and finalize an online transaction?
** To be connected to the Internet
** Have a valid credit card, as some of the banking institutions issue prepaid credit cards, or issue an online credit card where credit can be added to the balance at any time

** Have a shipping (billing) address (the majority of online websites ship to addresses in Bahrain). Private addresses can also be obtained in the country of purchase through shipment companies

What are the eCommerce tools?
​Are means used in the initiation and completion of exchanges of products and services between the consumer and the service provider, including :
** Internet-connected PCs
** Smart phones
** Digital gaming devices connected to the Internet
** Digital Kiosks
** Tabular devices