Dubai Customs : Submit Complaints Online
Name of the Organization : Dubai Customs
Type of Facility : Submit Complaints Online
Location : Dubai
Country : United Arab Emirates
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Official Website : http://www.dubaicustoms.gov.ae/en
Submit Complaints, Suggestions and Enquiries :
Through this service clients can file complaints, suggestions, or enquiries for any service provided by Dubai Customs in order to enhance cooperation with clients and promote the performance of services offered to clients.
Related : Dubai Customs Request For Client Registration : www.statusin.org/5268.html
This service offers Dubai Customs clients the ability to file complaints via any of the available channels so as to find the proper solutions for any of the following problems :
1. Inappropriate staff attitude
2. Failure to deliver the required service without adequate or reasonable justification
3. Unjustified arbitrary action taken by Dubai Customs
4. Unjustified delay in taking a specific decision, in deciding on a matter, or in delivering the required service
5. Violation of statutory regulations upon decision making or at the delivery of the required service
6. Defaults in the application of regulations or making decisions relevant to a specific client or a group of clients
7. Reporting any administrative or financial violations detected
8. Inappropriate or unqualified service delivery facililty
9. Any other reasons relating to customs procedures
Eligible Categories :
Private companies/customs clearance agents/individuals/all Dubai Customs clients
Documents Required :
All documents and papers related to the problem or suggestion
Submit Online : http://www.dubaicustoms.gov.ae/en/eServices/ServicesForBusinesses/ClientsCare/Pages/SubmitEnquiry.aspx
Document Submission Place :
Dubai Government’s Unified Complaint and Suggestions Portal, Complaints boxes available at all customs centers, and call center’s email
Working Hours :
Saturday – Thursday 07 :30 – 02:30
Service Fees :
Free of charge
Application Procedures :
Complete the Complaint or Suggestion Form in the system
Service Delivery :
Client is notified with the submitted compliant or suggestion with an SMS and email message
ETD :
Within 3 working days
Support Services :
Call Center : 800 800 80