Cancelling & Rescheduling Booking Abu Dhabi : General Directorate of Police

Name of the Organization : General Directorate of Abu Dhabi Police
Type of Facility : Cancelling & Rescheduling Booking
Location : Abu Dhabi
Country : United Arab Emirates
Website : https://www.abudhabi.ae/portal/public/en/citizens/vehicle_and_transport/driving_services/service38?docName=ADEGP_DF_134636_EN&_adf.ctrl-state=60ofpnsci_1680&_afrLoop=6471306108492307

Abu Dhabi Cancelling & Rescheduling Booking

Through this service, individuals can cancel and reschedule a booking of their driving classes.

Related : General Directorate of Police Abu Dhabi Internal Practical Training : www.statusin.org/6090.html

Process Description

Please follow the steps below:
** Submit your request in person, by fax or e-mail at least one day prior to the booking date to the Emirates Driving Company.
** Receive a confirmation on the new booking in case of rescheduling.

Required Documents

Attested document or proof explaining the reason for cancellation or absence Original

Special Conditions:
** In case no proof explaining the reason for cancellation or absence, the fee of the cancelled or rescheduled class is not refundable.
** In case of absence, the trainee shall pay to rebook these classes or tests.
** For cancellation, the trainee must inform Emirates Driving Company at least one day in advance by fax, e-mail or by attending personally.
** The trainee will be considered absent if arriving late more than 10 minutes for any class or test.
** The necessary rescheduling will be made if the trainee fulfils the conditions.

Service Access:
E- mail: info [AT] edcad.ae
Phone: +971 2 551 1911
Fax: +971 2 551 0227
Customer Service: Emirates Driving Company
Mussafah – Industrial Area

Working Hours:
Administration offices:
Sunday – Thursday: 7:30 AM – 3:30 PM

Theory section:
Saturday – Thursday: 7:00 AM – 11:00 PM

Practical section:
Saturday – Thursday: 7:30 AM – 3:30 PM

Evaluation section:
Saturday – Thursday: 7:00 AM – 3:00 PM

FAQs

I forgot my password. How can I get a new one?
Yes, you can set a new password on SmartPass since your account on Abu Dhabi eGovernment Gateway is migrated to SmartPass. Please visit SmartPass, chose (Forgot Password) and follow the steps to reset your password.

I forgot my username. How can I get a new one?
Yes, you can change your username on SmartPass since your account on Abu Dhabi eGovernment Gateway is migrated to SmartPass.

If I use my Emirates ID Card, is my data vulnerable to theft or security threats?
The information from your ID Card is securely transmitted to the Abu Dhabi eGovernment Gateway, so there is no reason to worry about the security threats. Also, the PIN code for your ID card is never saved, transmitted, or compromised. For further information, you can refer to our Privacy Policy.

Is there a help desk?
Yes, if you experience technical or content-related difficulties with the Abu Dhabi eGovernment Gateway, the Abu Dhabi Government Contact Centre will assist you. You can send an email to contact [AT] abudhabi.ae, or call 800 555.

My Emirates ID Card has been blocked. How do I get it unblocked?
If you receive a message during the registration process that your card is blocked, you will need to get it unblocked before proceeding any further.

Usually, your Emirates ID Card gets blocked after three unsuccessful consecutive attempts to enter your PIN code. To unblock your card, you must visit an Emirates Identity Authority Service Centre. More information is available at the Emirates Identity Authority.