MYPR Application Procedure Malaysia : National Registration Department
Name of the Organization : National Registration Department of Malaysia
Type of Facility : MYPR Application Procedure
Country : Malaysia
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Website : https://www.jpn.gov.my/my/
MYPR Application Procedure :
All persons with permanent resident status are required to change their identity cards to MyPR beginning 1 June 2006
Related / Similar Service :
MyKID Application Procedure Malaysia
MYPR Features:
** Clear identification of permanent resident
** Red background
** Displays information on original nationality.
** Displays the entry permit number if applicable
MYPR Application Procedure:
First application can be made at the NRD headquarters, in Putrajaya and NRD state offices only.
Application for replacement can be made at any NRD counter.
Supporting Documents:
** Original and copy of entry permit
** Original and copy of the passport
** Original and copy of birth certificate for those born in Malaysia
** Original and copy of adoption certificate (if applicable)
** Other supporting documents
Payment: RM40.00
FAQs :
Can I submit a complaint online?
Yes. Complaints can be submitted at jpn.spab.gov.my or by e-mail to the NRD Public Relations Officer at pro [AT] jpn.gov.my
Can I make a complaint anonymously?
Yes. You need to fill in relevant personal information and contact address to enable the department to provide you with a response. Your personal information will be kept confidential.
Can I withdraw a complaint if I made a mistake?
Yes. Please submit the request for withdrawal through the same channel by starting the complaint reference number or providing a copy of the complaint made.
What happens to my complaint once it has been submitted?
Feedback will be given based on the NRD client charter on general complaint resolution.
Will I be involved with the investigation team if I make a complaint?
You will be asked to assist only if further information is required for the investigation.
What if I am not satisfied with the decision/resolution to the complaint?
The resolution of a complaint depends on the information, evidence and facts given. Therefore, not all resolutions of complaints will result in a satisfactory outcome to all stakeholders.
If you are not satisfied with the result of an investigation, you may provide further evidence/information so a more satisfactory outcome may be achieved.
What are the criteria for complaints for which action will be taken?
Complaints for which action will be taken must meet the following criteria :
** Accompanied by the name and address of the complainant, address where incident took place, telephone number of the complainant (if any), clear facts and dates
** Complaints pertain to NRD products, personnel and services
** Complaints are valid
About Us :
The National Registration Department (NRD) is a Department under the purview of the Ministry of Home Affairs. It is responsible for the registration of important events of every individual such as birth, death, adoption, marriage and divorce.
In addition, NRD is also responsible for determining citizenship status and subsequently, the issue of identification document in the form of identity card to eligible individuals.