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my.gov.au : myGov Account Opening Procedure Australia

Name of the Organization : Australian Government
Type of Facility : myGov Account Opening Procedure
Country : Australia

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Website : https://my.gov.au/LoginServices/main/login?execution=e1s1

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myGov:
myGov is a fast, simple way to access government services online.

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You can use your australia.gov.au ID to sign in to myGov. Don’t have one? Simply create a new myGov account.

Create a myGov account:

Follow the steps below:
** Click the ‘Create a myGov account’ button on the sign in page.
** On the ‘Create a myGov account’ page, enter your email address then read and accept the terms of use, before clicking ‘Next’.

Your password needs to be at least 7 characters long and have at least one number.

** A confirmation code will be sent to your email.
** Enter your confirmation code.
** Set up your account by providing your mobile phone number and entering and confirming a password.
** Choose three secret questions and answers.
** We will generate a username for your account.

Username:
Your username identifies your account and will be emailed to you when you create your account. Make sure you keep it in a safe place.

Creating a password:

Do not repeat the same character or have sequential characters (e.g. AAAA or 1234). You can also use any of the following characters: ! @ # $ % ^ & *.

Make sure your password isn’t easy to guess and keep it safe. If you forget your password select the Forgotten your password link on the myGov sign in page to create a new one.

Can I use my australia.gov.au account?:
Your australia.gov.au account has been replaced by myGov as part of the Australian Government’s enhancement of online services. You can use your australia.gov.au ID and password to sign in to myGov. When you sign in for the first time you will be asked to accept the new Terms of Use. If you don’t accept them, you will no longer be able to use this service.

This enhancement is part of the Australian Government’s myGov project to investigate ways to improve individuals’ ease of use and access to government services. Previously, the Department of Finance and Deregulation managed the australia.gov.au authenticated service, with the Department of Human Services assisting as its service provider. The Department of Human Services will now take full management responsibility for the provision of authenticated services through myGov.

The transfer of management responsibility from the Department of Finance and Deregulation to the Department of Human Services will not involve the transfer of responsibility for any personal information. This is because all australia.gov.au accounts, for which DHS will become responsible, are anonymous accounts and the information held in these anonymous australia.gov.au accounts cannot be linked to an individual whose identity is apparent, nor is the information sufficient to reasonably ascertain the account user’s identity.

The information that you provided to australia.gov.au will be used by the Department of Human Services for the same purpose as it was used by the Department of Finance and Deregulation.

Forgotten myGov username & password :

Forgotten username :
If you forget your username, click the Forgotten your myGov username link and enter the email address you use for myGov. We will send your myGov username to your email address or mobile phone. If you have chosen to receive your username via SMS and it doesn’t arrive, check your email account.

Forgotten password:
If you forget your password, click on the Forgotten your password link and follow the steps shown.

We will ask you to:
** enter your username
** retrieve your confirmation code from either your mobile phone or email.
** enter your confirmation code
** answer one of your secret questions, and
** create and confirm a new password.

If your account is locked you will need to contact us.

Sign in to myGov:
On the Sign in page type in your username and password and click the Sign in button. You will then be asked to answer one of your secret questions to protect the security of your account.

5 Comments
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  1. I have spent in total 3 hours trying to create a Mygov account. After entering my email address and then my mobile number in both instances “you have entered the wrong code” comes up and I have to go through it all again. I have my mobile phone and tablet right next to me and enter the code immediately but cannot progress any further. I am so frustrated. What can I do?

    1. Information available from the Official Website :

      Contact us about using your myGov account.

      Call us
      Call the myGov helpdesk on 13 23 07, select Option 1.

      The myGov helpdesk is open from:
      7:00am – 10:00pm, Monday – Friday and
      10:00am – 5:00pm, Saturday – Sunday in local Australian time zones.

  2. Where is the sign in page to enable my application to be completed and where are the secret questions and place to type in password?

    1. Information available from the Official Website :

      Secret questions and answers help keep your account secure. You can use the suggested questions or you can create your own.

      When you sign in, if you get the answer to your secret question wrong five times, myGov will temporarily lock your account for two hours.

      If you cannot remember the answers to your secret questions after two hours and you keep getting the answer wrong, your account may become permanently locked. If this happens, you will need to create a new myGov account.

  3. Can a mygov account be unlocked? Lot of people saying as it can not

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