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ntsa.ecitizen.go.ke Apply For Driving License & Test Booking Kenya : National Transport & Safety Authority

Organization : National Transport and Safety Authority
Facility : Apply For Driving License & Test Booking
Country : Kenya
Website : https://ntsa.ecitizen.go.ke/

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How To Apply For NTSA Kenya Driving License?

A driving license is issued as an authority to allow a person to drive a motor vehicle of any class on a road. No person shall be allowed to drive a motor vehicle on road unless he is the holder of a valid driving license or a provisional license endorsed in respect of that class of vehicle.

Related : NTSA Kenya Apply For Duplicate Driving License Online : www.statusin.org/8718.html

Go to the official website of NTSA Kenya provided above. Click Learn More button to get into the portal.

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Click Services tab available in the home page.


Go to Driving License page as shown below.


Click Apply Now Button.


You will be taken to One Login All Government Services portal.
Step 1 : Enter your Email Address or ID Number
Step 2 : Enter your Password
Step 3 : Click Login Button

Note :
No driving license or provisional license shall be granted to any person
** Under the age of sixteen years;
** Under the age of eighteen (18) years, except in respect of motor cycles; or
** Endorsed in respect of matatus and motor-omnibuses, unless he
** Is over the age of twenty four (24) years; and
** Has for not less than four (4) years held a license endorsed in respect of motor-cars or commercial vehicles.

Any person driving a motor vehicle on a road shall carry his driving license or provisional license, and on being so required by a police officer, produce it for examination.

What are the Conditions for Granting of Driving License?

A licensing officer shall not grant an applicant a driving license endorsed in respect of any class of motor vehicle unless the applicant –
** satisfies the licensing officer that
** He has passed a test of competence to drive that class of motor vehicle and that he holds a certificate of competence
** Is the holder of a valid driving license for that class of motor vehicle granted by a competent authority in a member country of the Commonwealth, or
** Is the holder of an international driving permit

** Makes a declaration as to whether or not he is suffering from any such disease or physical disability which would be likely to cause the driving by him of a motor vehicle to be a source of danger to the public

** Is able to read, with glasses if worn, a motor vehicle identification plate at a distance of twenty five (25) metres. A person who is totally blind or blind in one eye is not allowed to hold a driving license.

How To Apply For Driving Test Booking Certificate?

When an applicant is satisfied that he can take a driving test, he shall be required to book for a test stating the date, time and location he would like to go for the driving test. A test booking certificate shall be issued upon payment of the prescribed fee.

All driving tests are undertaken at Driving Test Units (DTU) which are based across the country.

The driving tests are conducted by driving test examiners (DTE) and shall include a test of the applicant’s –
** Knowledge of the rules of road;
** Knowledge of recognized road signals and road signs;
** Knowledge of any authorized road or highway code; and
** Physical fitness to drive a motor vehicle of the class for which the license is required.

Once an applicant has passed a driving test, he shall be issued with a certificate of competence (C of C) indicating the class or classes of motor vehicle he is permitted to drive.

The C of C is valid for a period of three (3) months, and upon expiry, it will be at the discretion of the licensing officer to decide whether the applicant will under-go another driving test, or on the contrary approve the application for payment of the driving license.

Procedure :
Follow the same procedure as described above to enter into the portal. Click Driving Test Application link in services page.

Click Apply Now button after reading the details. You will be taken to One Login All Government Services portal. Login with your id & password to apply for test.

FAQ On NTSA Kenya Driving License

Here are some FAQ on NTSA Kenya Driving License:

How long is a Kenyan driving license valid for?
A Kenyan driving license is valid for 3 years. You can renew it for another 3 years, or for 12 months, at your option.

What are the requirements for getting a driving license in Kenya?
You must be at least 18 years old and have a valid ID card or passport. You must also pass a driving test and pay the required fees.

What are the different types of driving licenses in Kenya?
There are 5 different types of driving licenses in Kenya:
** Class A: Motorcycles
** Class B: Cars and light vehicles
** Class C: Heavy goods vehicles
** Class D: Public service vehicles
** Class E: Driver’s instructor

How can I check the validity of my driving license?
You can check the validity of your driving license using the NTSA short code 22846. Create a new message with the body starting with DL followed by the ID number of the driver and then send the message to 22846.

39 Comments
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  1. I did my driving test on 9th Dec 2016 and up to now, I have not been issued with a driving licence. Could there be any problem? My IDL-BO9359 validation time is ticking out. I want to whether it has been processed?

  2. Onesmus Kanzala Nguthu

    I cmpleted a test on July 2016. I’m yet to get my driving license and my interim has expired.
    ID : 22814524
    Ref : BC2800|
    COFC NO : TDB-ABF9983

  3. Your application cannot be submitted at this time. There are no records found on server. What might be the problem and how do I solve it?

  4. I got my license in between 1973-1974. Have lost it a while back. Please can I get a replacement? I had used my post box number. Then it’s 5293. Thanking you.

  5. The site says that “No records found on server.” The phone numbers provided for assistance are not going through. Please assist.

    1. DO YOU HAVE REGISTERED IN ANY DRIVING SCHOOL? IF NOT, THE PROCESS CANT GO THROUGH THAT’S ONLY WHAT WILL CONTINUE APPEARING.

  6. I want to apply for a driving license but there seems to be a problem with my account. When click on the Provisional driving license, nothing happens.

  7. Your application cannot be submitted at this time.
    No records found on server.
    I need to renew my DL. What’s happening?

  8. I have applied for a driving license but I have not got it why. My verification code is 7X82AB52RM.

  9. I APPLIED FOR CLASS A ENDORSEMENT ONLINE ON 14TH JANUARY 2016. I EVEN PAID YOU VIA MPESA AND I STILL HAVE ALL THE TRANSACTION DETAILS.

  10. I lost my DL and am trying to apply but the reply I get is “no records found on server”. I’ve even tried dialing *512# and still no records were found. I’ve a DL for over 4 years now. Kindly assist.

  11. I tried applying for renewal of my license but it says no record on server. What is the problem?

  12. Is the test booking fee refundable after passing test and how do you apply for the refund?

  13. I am trying to renew DL and am getting the message “no records found”
    How do I go about it?

    1. I have paid for renewal of my driving license but it showing that not paid. This is my payment details NA49YAMARL ecitizen and account VGIOBF.

  14. I am trying to create an account with e-citizen but it does not verify my details.
    Why?
    I need the code to book for driving test

  15. I did my driving test and passed.
    How can I apply for interim as am waiting for my DL?

  16. I have gone through the process but when I want to submit what I see is that your details are not found on the server. What is the cause?

  17. I renewed my dl but the print out slip came with one of my names wrongly spelled compared to the names on dl.
    How can I make corrections on the slip?

  18. My data is in KRA but not in the system. What do I do and I need to renew my DL. The support numbers are not working. I am stuck

  19. Kindly explain the reason for “Your application cannot be submitted at this time: No records found on server.” message when renewing a DL.

  20. I am trying to apply for renewal of license and it I get a message No data in the server found. How do I get this to move towards doing what I want?

  21. david ngugi njuguna

    I am trying to log into my account but its saying that my identification card is registered and I need to book my test
    (david ngugi njuguna)

  22. Monday Furaha Ngumbao

    i forgot my ecitizen code and am about to register for a driving test that requires the CODE.

  23. I paid for my driving test yesterday on code BYMGLIF and my invoice shows it’s not paid. Mpesa confirmation code JE76CVUIQO

  24. After registering and all the process are through, I submit my application for renewing D/L then I get a message as “your application cannot be submitted at this time” No records found on server. My D/L has expired and calling your line is always busy. Please help

    1. Kindly explain the reason for “Your application cannot be submitted at this time: No records found on server.”

    2. I try to renew driving license it say “your application cannot be submitted at this time” No records found on server. What should I do?

  25. I am a Kenyan and my license have expired. How can I renewal it using online?

    1. You can now renew your drivers license online, pay using mobile money services of your choice and print your renewal slip using the below link.
      account.ecitizen.go.ke/login

  26. Ecitizen is inefficient when it comes to business registration. I have waited for a reply for 2 months after I paid 850. No one responds to my emails, calling them is a big problem. No one has ever told me that I should take the details to sheria house after registering. So I went there and was told my reservation has expired, that I have to pay again. Right now am going to ecitzen it is refusing my application. So they just close it and we go back to the traditional way. Mark you, this is after paying “convenience” fee.

  27. michael mumba fondo

    I am trying to help a fellow driver in renewing his DL but when he goes to the step where one is required to enter the phone number for the verification code that comes via sms an error comes in. What do we need to do about this?

  28. I lost my driving license. At KRA its in the system but cyber not!, What can I do?.

    1. I lost my driving license, I have no copy and no ref. no.can I get replacement?:
      Yes you can step 1 send sms with Word DL to 22430 to subscribe to NTSA services, step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL

  29. Its now almost four months and I didn’t get my first driving license and I did the test from Wings driving school. I kept on renewing my interim..

  30. Why is it that a Kenyan can have an Identification card and when he wants to do a test he told that ID is not activated?and please what does the activation entail?

  31. I lost my driving license and want to apply for a new one. How can I apply ?

    1. I lost my driving license, I have no copy and no ref. no.can I get replacement?
      Yes you can
      step 1 send sms with Word DL to 22430 to subscribe to NTSA services,
      step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL.

    2. I lost my driving license on 14 march 2015. How can I get another one?

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