ombudsman.gov.ie Online Complaint Form Ireland
Name of the Organization : The Office of the Ombudsman
Type of Facility : Online Complaint Form
Country: Ireland
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Website : https://www.ombudsman.gov.ie/en/Make-a-Complaint/
Online Complaint Form :
There are several steps you must take in order to submit an online complaint to this Ombudsman.
Related : Ombudsman Check Complaint Status Online Ireland : www.statusin.org/7146.html
Step 1- Can I make a complaint to the Ombudsman?(Find out if the Ombudsman is allowed to examine your complaint.)
Step 2- Lodging a complaint(tell us about you)
Step 3- Details of your complaint(tell us what happened)
Filling in the details on this form will usually take about 5 minutes
Items marked with an asterisk(*) are mandatory
Submit Here : https://www.ombudsman.gov.ie/en/make-a-complaint/complaint-online-form/
Make a Complaint:
If you are unhappy with the service you have received from a public body we may be able to help you. If you have been unable to sort out the problem with the body concerned you can complain to us online or you can download our complaint form Complaint Form.pdf (size 158.3 KB).
We can examine complaints about:
** Government departments and Offices (for example the Department of Social Protection or the Revenue Commissioners)
** Local authorities
** The Health Service Executive (HSE)
** Agencies, such as charities and voluntary bodies, that deliver health and social services on behalf of the HSE
** All public bodies covered by the Disability Act 2005. (Details of how to make such a complaint can be found in the Disability Act 2005 section of this site.)
** Publicly funded third level educational bodies
** Certain regulatory bodies. An indicative list of these bodies can be found here.
** Other bodies listed in Part I of the First Schedule to the Ombudsman (Amendment) Act 2012
** The Ombudsman CANNOT examine complaints about bodies listed in Part II of the First Schedule OR the Second Schedule
Anyone can make a complaint to the Ombudsman. You can complain on your own behalf or for someone else if they ask you to. You can make a complaint as an individual or as a public representative and as a business or organisation.
You should complain to the Ombudsman as soon as possible but not later than 12 months after the action you want to complain about occurred or you became aware of it occurring.
What can I complain about?:
Generally speaking you can complain about the administrative actions of the public bodies which are open to investigation by the Ombudsman.
The following are typical examples of what people may complain about:
** entitlement to old age and retirement pensions administered by the Department of Social and Family Affairs;
** disputes about income tax credits granted by the Revenue Commissioners;
** entitlement to higher education grants administered by the Department of Education and Science;
** entitlement to livestock grants administered by the Department of Agriculture and Food;
** entitlement to local authority housing;
** disputes about the medical card scheme administered by the Health Service Executive.
If you read the Ombudsman’s Annual Reports or the Case Studies published elsewhere on this website you will see how the Ombudsman has helped people from many different walks of life to resolve their complaints.
If the Ombudsman cannot deal with your particular complaint we provide links on our website to other complaint handling bodies which may be able to help you.
What should I do first?:
Before you contact us you must first try to solve your problem with the public body concerned. In some cases there may be formal local appeals systems which you will have to go through before coming to the Ombudsman, for example, the Agriculture Appeals Office, the Social Welfare Appeals Office etc. If you fail to resolve your problem and you still feel the body concerned has not treated you fairly, you can contact the Ombudsman.
How do I make a complaint?:
Complaints can be made in writing, by telephone, by calling to our Office, by email or by using the online complaint form. You can also download our complaint form Complaint Form.pdf (size 158.3 KB). Remember to send us any relevant documentation or correspondence you have which you think might help us.