pearlandtx.gov Utility Water Billing : City of Pearland Texas

Name of the Organization : City of Pearland, Texas
Type of Facility : Water Billing
Country : Pearland, Texas, USA

Website : https://www.pearlandtx.gov/

Utility Billing Garbage & Water Service

Purpose :
** To conduct the billing and collection of revenue for water, sewer and garbage services
** To service meters and process new service and termination of service requests
** To coordinate residential and commercial solid waste collection.

Related : NYC Borad Pay Your Water & Sewer Bill Online New York : www.statusin.org/9156.html

Services to the Community :
** To provide timely and accurate meter reads to allow billing and financial integrity
** To provide timely and accurate billing and collection of water, sewer, and garbage services provided to City of Pearland utility customers
** Maintain residential, commercial, and industrial meters to ensure accurate meter readings.

Discontinued Services:
Please note that if water services have been discontinued due to delinquency, after your payment has been made please contact customer service at 281.652.1603 to have service reconnected. A delinquency fee of $25 will be charged and an additional deposit may also be required. If it is after 8 a.m. and the account is scheduled for disconnection for non-pay today please do not use the Online Pay system or Mail payment, instead, please call 281.652.1603.

New Customer PIN:
New customers will need to request Personal Identification Numbers (PINs) in order to access their accounts. Once you create a PIN (Password). Ensure you have your Account number (including the dash) and cycle/route number (located on your bill underneath your account number). Please do not copy and paste your numbers, our system will not recognize it.

Cards Accepted:
We accept MasterCard, or Visa. VeriSign, one of the top internet privacy providers, is used to provide secure transactions over the web.

Features:
To access this service, your browser must support 128-bit encryption.
** Account information
** Consumption summary information for each water meter
** Average daily usage
** Periodic usage
** Last meter reading

Mission:
The mission of the Water and Sewer Billing & Collections division is to conduct billing of water, sewer, and garbage services and the receipt of revenues, along with other departmental services established by City ordinances and state regulations as they apply to the City’s water system, and commit to handling each resident’s concerns with respect, while treating all customers equally and ethically.

FAQ :
Why is my water bill higher than normal?
** Generally, water consumption is higher during the summer months due to watering of lawns, pools and gardening. An unusually high water bill is most often caused by a leak or change in water usage.

Some common causes of high water bills include :
** a leaking toilet or a toilet that continues to run after being flushed, in which case a continuously running toilet can waste up to 200 gallons of water or more in one day;
** a dripping faucet, a faucet drip can waste 20 gallons of water or more in one day;
** filling or topping off a swimming pool;
** watering the lawn, new grass or trees,
** kids home for summer vacation or school holidays;
** guests or additional occupants in the home that increase overall water consumption;
** a broken water pipe or obvious leak (check pipes in the basement or crawl space);
** a leaking water heater; water softener problems, including devices that continuously cycle and
** water-cooled air conditioners or running water to avoid freezing water pipes during cold weather
Leaks, whether unseen or unrepaired, can waste hundreds and even thousands of gallons of water. It is important to routinely check your home plumbing, outside taps and irrigation lines.

Do you offer payments by bank draft?
The City of Pearland does provide an automated bank draft payments option. To sign up for the automatic bank draft payment feature, customers are required complete a form in person. A voided check must be provided.

Where can I pay my bill?
Your bill may be paid in person at one of our offices or online at pearlandtx.gov. There are also 24-hour drop boxes available in 3 locations: City Hall drive-thru at 3519 Liberty Drive, the Public Safety Building at 2555 Cullen Pkwy. and the Westside Event Center at 2150 Country Place Pkwy. (Smith Ranch Rd.). You may also pay through the Interactive Voice Response System by calling 281.652.1603. Please make sure you have your account number when making a payment through this system.

Locations To Serve You :
East side: 3519 Liberty Drive, Pearland
281.652.1603
Fax: 281.652.1700 West side: 2555 Cullen Parkway, Pearland
281.997.5950
Fax: 281.997.5951
Hours: 7:30 a.m. – 5:30 p.m. (Monday – Friday)
Drive-thru hours: 8 a.m. – 5 p.m. (Monday – Friday)

Drop boxes are located at both locations and 2150 Country Place Parkway for 24 hour service.

Mailing Address: P.O. Box 2068, Pearland, Texas 77588-2068

Physical Address: 3519 Liberty Drive, Pearland, Texas 77581