paew.gov.om Request For New Connection Oman : Public Authority For Electricity & Water
Organization : Public Authority For Electricity & Water
Type of Facility : Request For New Connection
Country: Oman
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Website : https://owwsc.nama.om/en-us/
Request For New Connection :
As a general rule, only one connection will be allowable for one single property, premise or building with a single ownership title.
Related : Public Authority For Electricity & Water Pay Your Bill Oman : www.statusin.org/9145.html
However, multiple connections may be authorized after PAEW written approval and only for specific situations, such as buildings with more than one staircase, industrial sites, etc.
Our customers’ categories eligible to a new connection are:
Domestic customers: for residential and domestic usage only.
Non domestic customers: for any agricultural, commercial, fisheries or industrial activities.
Government: for State authorities and administrations or public service entities (the payer being a governmental entity).
Types of Connections:
1.Temproray
2.Permanent
Temproray Connections :
If decided to build house or building, you may get a temporary connection. Prepare the following documents to be given to any PAEW branch Office by the owner (mandatory) and his contractor:
Copies of ID card, Owner ship landlord, and sketch (krokey and mulkeya).
Municipality approval for the construction.
Permenant Connections:
If you want a permanent connection to PAEW network,you have to:
1. prepare the following documents:
Individual Connection:
Copies of ID card, Owner ship landlord, and sketch (krokey and mulkeya).
Approval from the municipality for water connection.
Additional connection:
Copies of ID card, Owner ship landlord, and sketch.
Approval from the municipality for additional connection.
Multiple Connections:
Copies of ID card, Owner ship landlord, and sketch.
Approval from the municipality for the number of connections requested.
To complete your request visit Our branches .
Once your request is recorded, you will receive automatically a SMS with your “ticket number”. A survey will be undertaken by our technical team in order to:
Approve that the required infrastructure exists and that production and distribution capacity are available. PAEW is entitled to refuse or postpone applications that do not fall under these feasibility conditions.
Check associated technical and sanitary risks due to the type of usage or the private network condition. PAEW is entitled to postpone an application until remedial works are carried out and proper back flow prevention device is installed, at the sole expense of the applicant.
Our PAEW Call Centre (1442) will contact you within 10 days after the date of submission of your request to inform you on the decision related to your request.
Connection works and fees:
Our technical team will contact you to offer you 3 quotations for the connection works. You may have the possibility to pick another contractor if it is registered with PAEW. The Contractor you have chosen will have to come to PAEW to pay the service charge fee based on your meter size. The connection works are at your own charge and have to be paid directly by yourself. Once the payment is done a ticket will be open to launch the connection works which should be finalized.
To change the type of connection from temporary to permanent, the customer has to come to the Branch Office and present the certificate delivered by the Municipality confirming the completion of the house. If there are no unpaid bills, the Customer Service Front Office agent will change the tariff (from commercial tariff (3 baizas) to his new customer category tariff.
Request for a disconnection:
As the owner of the house linked to the public network, you may need to stop the service for a certain period for personal purpose. To be disconnected from the service, please prepare the following documents:
** Request for Service Disconnection Form” filled and signed,
** If you are the tenant, a letter of the owner of the property,
** Copy of identification card of the applicant,
** Copy of the ownership of the property,
** Latest bill paid
Visit one of our Customer Service Branch Offices to fill in the “Request for Service Disconnection Form” and proceed to the payment fee (currently 30 OMR).