paew.gov.om Pay Your Bill Oman : Public Authority For Electricity & Water

Organization : Public Authority For Electricity & Water
Type of Facility : Pay Your Bill
Country: Oman

Website : https://owwsc.nama.om/en-us/

Pay Your Bill :

Our Agencies ONEIC and OIFC provide a bill which is a simplified and a monthly invoice detailing the information for billing of water and sanitation

Related : Public Authority For Electricity & Water Request For New Connection Oman : www.statusin.org/9144.html

Here are some guidelines to facilitate understanding your bill:
** Always ensure the accuracy of your name and address.
** Pay attention to the date for payment.
** Check that water and sewerage (in Muscat only) are billed on the same month and the same period.
** Check the time of consumption and meter reading records.
** View detailed billing: slices, tariffs, other fees.
** Read some custom messages that inform you of new services offered.

The tariff:
Your consumption of water is divided into slices corresponding to specific rates. Rates vary from one slice to another. The more you consume, the more expensive the price.

How to pay your bill :
As a Private customer, you will have to pay your bill to one of OIFC or ONEIC offices. Please refer to the following links for these two agencies:

OIFC: http://www.oifcoman.com/
ONEIC: oneic.com.om

Deadline :
The deadline for payment is indicated on your invoice. Beyond that date, the default will result in suspension of supplies. For more detailed information, please look at the detailed policy related to the late payment management (PAEW Regulations).

High bill consumption :
In case of high bill consumption, PAEW invites you to:
Check if there is no leakage in your internal network. You can do it yourself! For that, you just have to close all the taps and look at the meter. If it is running, you may have a leakage. This leak may be hidden in the ground or the walls or at the level of your tank on the roof.

Contact one of our Branch Offices. Our Customer representatives will analyze your billing history and in case of normal consumption, a check-up of your internal network (after the meter) will be proposed to you free of charge. If you have a leakage, you will have to repair it as soon as possible. Your bill will be reviewed according to the procedure in service.

For any questions about your bill, please contact our two agencies :
OIFC
ONEIC

Relocate the meter:
If you need to relocate your meter from inside to outside your property, from ground to wall, from one place to another more convenient place, we invite you to visit one of our Branch Offices and ask for this relocation with your ID card if you are the owner or with a letter signed by the owner if you are a tenant. A “ticket” will be open to launch a survey. If the survey is positive (relocation possible), the works will be done by one of the specialist contractors registered with PAEW. No specific fee is required.

In case of the request submitted by the PAEW:
For technical reasons such as meter reading not possible because the meter is underground, PAEW may relocate your meter. The works will be done free of charge for you.

Replace your meter:
Your meter may be damaged. Please visit as soon as possible one of our Branch Offices and ask for a meter replacement with the evidence of the damage (picture). A survey will be done by our technical team to identify the reason of this damage, the meter will be replaced and your billing account adjusted according to the Procedure.

For more details related to your meter, do not hesitate to get in any of our offices or contact the Customer Service Call Centre at 1442. Have a look also to the PAEW Regulations (By-Law).